Group Manager Infrastructure

Why Smart?

Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Group Manager Infrastructure?

We're seeking a technically strong infrastructure leader with deep experience across cloud, Microsoft 365, and enterprise service management environments. This role plays a central part in ensuring our infrastructure services are secure, reliable, and aligned with business needs.

What you'll be doing

• Manage day-to-day operations of hybrid infrastructure services across cloud, data centre, network, and workplace technologies
• Drive Smart's cloud adoption roadmap and ongoing optimisation of Microsoft 365, Azure, and related platforms
• Monitor infrastructure performance, capacity, and security posture, ensuring compliance with ISO 27001 and other frameworks
• Lead change and release management, ensuring impact assessments and risk controls are in place
• Partner with Cyber Security and Architecture teams to ensure secure, scalable, and resilient infrastructure
• Oversee IT Help Desk operations, including incident response and resolution
• Support and empower teams across Infrastructure, Help Desk, Change/Release Management, and IT Procurement/Vendor Management
• Encourage a culture of collaboration, accountability, and continuous improvement
• Build strong relationships with vendors and manage service contracts
• Contribute to strategic planning, technical design, and roadmap development

About you

You bring a thoughtful approach to managing complex environments and supporting teams. Ideally, you will have:

• 10+ years' experience in IT Service Management and IT Operations
• Experience in both client-side and consulting engagements
• Proven track record leading hybrid cloud infrastructure operations (Azure, M365, network, security, storage)
• Experience designing and operating scalable, secure enterprise environments
• Strong understanding of ITIL processes, automation, and service integration
• Experience managing vendors and MSPs across multi-cloud and hybrid environments
• A commitment to enabling inclusive, high-performing teams through supportive and empowering leadership
• Ability to evaluate options and guide teams toward effective solutions
• Excellent communication and stakeholder engagement skills

What's in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Discounted retail vouchers
• Salary packaging and novated leasing benefits (of course)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we're driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we'd love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we're here to understand.

Our Commitment to Diversity and Inclusion

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team — including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, people of any socioeconomic status, age, race, national origin or ethnicity.

We're proud to hold diversity and inclusion accreditations, including:

• WGEA Employer of Choice for Gender Equality since 2019

• DCA Inclusive Employer 2023–2024

• Member of Reconciliation Australia's RAP network

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.