Guest Relations Senior Associate

Job ID

235118

Posted

27-Aug-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Sydney - New South Wales - Australia

• Excellent opportunity working with renowned, prestigious financial institution.
• Fast paced corporate guest services environment
• Sydney CBD | Land of the Gadigal people

About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About The Role
To assist with the day-to-day Reception and Hosting operations and coverage for Switchboard. Assisting/Maintaining responsibilities of lobbies/desks and client space supporting the Guest Relations Team.

What You'll Do

• Manage all guest arrivals and lobby hosting for a seamless arrival experience
• Provide assistance and support for Reception and Switchboard teams. Including complaint handling, feedback management, standards & client service delivery.
• Rotate across locations as required and oversee the day-to-day functions
• Co-ordinate same day catering, audio visual and equipment requirements requested by the client.
• Manage MRBS – this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client's requests
• Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team
• Management of workspace, ensure operational standards are maintained & improved.
• Assist the Guest Relations Executives with administrative duties or project work as required and recruitment if necessary.
• Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for Reports/BCP Auditing etc.
• Provide all client feedback to the Guest Relations Executive in a timely manner. Where appropriate, address any client issues or concerns.
• Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
• Report all incidents within specified timeframes.
• Actively demonstrate commitment to WHS and Emergency procedures.
• WFH (if applicable) set up and equipment also adheres to company's WHS standards.

What You'll Need

• Strong organisational and time management skills and high level of attention to detail.
• Strong verbal and written communication skills – ability to communicate at all levels.
• Excellent personal presentation.
• Complaint handling - able to resolve problems as they arise in an appropriate manner.
• Experience in a corporate or five-star hotel environment. Or Event Management.
• Administrative skills – Word, Power point, Zoom, Excel and Outlook are desirable.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line:
GWS Segment