Guest Relations Senior Associate

1 week ago

Sydney, New South Wales, Australia CBRE Full time $80,000 - $120,000 per year
  • Excellent opportunity working with renowned, prestigious financial institution.
  • Fast paced corporate guest services environment
  • Sydney CBD | Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

To assist with the day-to-day Reception and Hosting operations and coverage for Switchboard. Assisting/Maintaining responsibilities of lobbies/desks and client space supporting the Guest Relations Team.

What You'll Do:

  • Manage all guest arrivals and lobby hosting for a seamless arrival experience
  • Provide assistance and support for Reception and Switchboard teams. Including complaint handling, feedback management, standards & client service delivery.
  • Rotate across locations as required and oversee the day-to-day functions
  • Co-ordinate same day catering, audio visual and equipment requirements requested by the client.
  • Manage MRBS – this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client's requests
  • Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team
  • Management of workspace, ensure operational standards are maintained & improved.
  • Assist the Guest Relations Executives with administrative duties or project work as required and recruitment if necessary.
  • Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for Reports/BCP Auditing etc.
  • Provide all client feedback to the Guest Relations Executive in a timely manner. Where appropriate, address any client issues or concerns.
  • Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
  • Report all incidents within specified timeframes.
  • Actively demonstrate commitment to WHS and Emergency procedures.
  • WFH (if applicable) set up and equipment also adheres to company's WHS standards.

What You'll Need:

  • Strong organisational and time management skills and high level of attention to detail.
  • Strong verbal and written communication skills – ability to communicate at all levels.
  • Excellent personal presentation.
  • Complaint handling - able to resolve problems as they arise in an appropriate manner.
  • Experience in a corporate or five-star hotel environment. Or Event Management.
  • Administrative skills – Word, Power point, Zoom, Excel and Outlook are desirable.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

  • Guest Relations Senior Associate

    4 weeks ago

    Sydney, New South Wales, Australia CBRE Asia Pacific Full time

    Join to apply for the Guest Relations Senior Associate role at CBRE Asia Pacific2 days ago Be among the first 25 applicantsJoin to apply for the Guest Relations Senior Associate role at CBRE Asia PacificExcellent opportunity working with renowned, prestigious financial institution.Fast paced corporate guest services environmentSydney CBD | Land of the...

  • Guest Relations Senior Associate

    4 weeks ago

    Sydney, New South Wales, Australia CBRE Asia Pacific Full time

    Job ID235118 Posted27-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s)Sydney - New South Wales - Australia Excellent opportunity working with renowned, prestigious financial institution.Fast paced corporate guest services environment Sydney CBD | Land of the Gadigal people About CBRECBRE is the world's...

  • Guest Relations Senior Associate

    2 weeks ago

    Sydney, New South Wales, Australia CBRE Asia Pacific Full time $90,000 - $120,000 per year

    Job ID235118Posted27-Aug-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestCustomer ServiceLocation(s)Sydney - New South Wales - AustraliaExcellent opportunity working with renowned, prestigious financial institution.Fast paced corporate guest services environmentSydney CBD | Land of the Gadigal peopleAbout CBRECBRE is the world's leading and...

  • Guest Relations Associate

    1 week ago

    Sydney, New South Wales, Australia Pinnacle Investment Management Group Full time $60,000 - $80,000 per year

    Pinnacle Investment Management Group Limited (ASX: PNI) is a leading Australian-based multi-affiliate investment management firm. Our mission is to establish, grow and support a diverse stable of world-class investment management firms.Pinnacle currently consists of eighteen investment management firms that collectively manage over A$150 billion in assets...

  • Guest Relations Officer

    1 week ago

    Sydney, New South Wales, Australia Marriott International Full time $45,000 - $65,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementOur Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that...

  • Senior Associate

    4 weeks ago

    Sydney, New South Wales, Australia Clayton Utz Full time

    Senior Associate / Special Counsel - Workplace Relations, Employment & SafetyJoin to apply for the Senior Associate / Special Counsel - Workplace Relations, Employment & Safety role at Clayton UtzSenior Associate / Special Counsel - Workplace Relations, Employment & Safety1 week ago Be among the first 25 applicantsJoin to apply for the Senior Associate /...

  • Senior Butler – Guest Experience

    4 weeks ago

    Sydney, New South Wales, Australia Park Hyatt Full time

    Join to apply for the Private Butler – Guest Experience role at Park HyattJoin to apply for the Private Butler – Guest Experience role at Park HyattGet AI-powered advice on this job and more exclusive features.Private ButlerDelivering discretion, distinction, and the details that matter.AtOrganization- Park Hyatt SydneySummaryPrivate ButlerDelivering...

  • Guest Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zurich Financial Services Australia Full time $90,000 - $120,000 per year

    Company description: Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large...

  • Senior Associate

    4 weeks ago

    Sydney, New South Wales, Australia Clayton Utz Full time

    Senior Associate / Special Counsel - Workplace Relations, Employment & Safety page is loadedSenior Associate / Special Counsel - Workplace Relations, Employment & SafetyApply locations Sydney time type Full time posted on Posted 2 Days Ago job requisition id JR-101838The RoleWorking with Partners Saul Harben , Amanda Lyras and Cynthia Elachi , we currently...

  • Receptionist / Guest Relations Concierge

    4 weeks ago

    Sydney, New South Wales, Australia Rabobank Full time

    About usRabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.About the role: Are you looking for a fun & varied...