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Information System Support Officer

2 weeks ago

Hunter Valley, Australia NSW Government Full time $84,659 - $92,301 per year

Together, we create thriving environments, communities and economies.

  • Information System Support Officer
  • Temporary Full Time Opportunity up to December 2026 (Parental Leave cover)
  • Office location: Newcastle
  • Salary ranges from $84,659 to $92,701 + super

What's in it for you?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

Are you passionate about delivering exceptional client service and are naturally tech-savvy? Crown Lands is seeking a detail-oriented and proactive Information System Support Officer to join our dynamic team.

As a valued member of our team, you will:

  • Be the go-to expert for users of Crown land applications, offering guidance and resolving queries with confidence and clarity.
  • Monitor, analyse, and report on logged issues—then roll up your sleeves and propose smart, practical solutions.
  • Investigate and resolve helpdesk matters swiftly and effectively, keeping service standards high and frustrations low.
  • Support user acceptance testing, deliver engaging training sessions, and help craft clear, user-friendly documentation.
  • Maintain helpdesk logs with precision and keep clients updated on the progress of their issues—because communication is key.

What we're looking for

  • A knack for technical troubleshooting and customer service
  • Strong communication skills and a collaborative spirit
  • Experience with helpdesk systems or application support
  • A curious mind and a proactive attitude—you're always looking for ways to improve

For more information, please view the Role Description here: Information System Support Officer

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and a 1-page cover letter expressing your interest and suitability for the role.

Applications close 11:55pm, Monday 22nd September 2025

Should you require further information about the role please contact Kristy Abrahamsen via

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 3, DPHI People Advisory, option 1, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn