Senior Manager Insurance Delivery

About the role

The Senior Manager Insurance Delivery & Performance plays a pivotal role within the Insurance Delivery and Performance team at Cbus. This team is responsible for overseeing, managing, and assessing the performance of formal third-party arrangements to ensure regulatory compliance while driving efficiency, productivity, and innovation aligned with the Insurance team's strategic goals.

This role can be based in Melbourne or Sydney and is offered as a 12 month MTC.

Working closely with Insurance Risk & Governance and Insurance Claims Operations, this role acts as a key conduit across the Insurance Operations business unit. It champions excellence in partner and Trustee performance and fosters continuous improvement in member experience and retention through innovation, collaboration, and data-driven insights.

Key Accountabilities

Partner Performance

• Oversight of third-party governance models to meet regulatory obligations
• Management and assessment of insurer performance against contractual obligations and strategic alignment

Team Productivity & Capability

• Identify and implement operational, process, and system improvements
• Drive productivity practices and provide SME input across Insurance Operations
• Lead the Training function, including development of training modules, skills matrices, and gap analyses at MUFG & Cbus
• Utilise advanced Insurance in Super technical expertise and SME knowledge to navigate complex issues and support strategic outcomes

Business Reporting and Planning

• Coordinate the Insurer's roadmap and prioritise the Insurance Operations Strategic Plan
• For continuous improvement initiatives/projects develop new or update existing SOPs, work instructions, collateral in collaboration with Governance & OversightSupport the development of Insurance Operations Strategic plans
• Support Trustee Board reporting and business case development for Work Intake Governance (WIG)
• Enhance insurance data and insights capabilities, especially around claims durations
• Leverage third-party services to improve member outcomes

Risk Management

• Collaborate on issue and incident management processes
• Ensure compliance with regulatory obligations and support the Fund's Insurance Strategy
• Review and update Archer KRIs and controls quarterly and annually
• Conduct risk assessments for process changes and ensure control implementation

Leadership

• Lead the Insurance Training, Continuous Improvement, and Data & Reporting teams
• Foster a high-performance culture through coaching and development
• Identify and pursue innovation opportunities through market and competitor analysis

Key Selection Criteria

• Proven experience in the leadership of insurance, projects, and market insights
• Operational leadership within the Insurance in Super ecosystem
• Strong member-focused approach and stakeholder engagement
• Strategic planning and execution capabilities
• Experience in SOP development
• Analytical mindset with attention to detail
• Strong organisational, communication, and presentation skills
• Influencing, negotiation, and conflict resolution skills
• Expertise in business insights and process optimisation

About Cbus

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

We want to hear from you

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website,

Applications Close 14 October 2025

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.