service delivery manager

Department for Infrastructure and Transport

Job reference: 703462

Location: BERRI

Job status: Ongoing

Eligibility: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city's public transport network.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

The Opportunity

We're looking for a Service Delivery Manager to lead and inspire customer service operations across metro and regional centres.

In this role, you'll oversee licensing and registration services delivered through multiple channels, ensuring every customer receives a consistent, high-quality experience. You'll mentor and support staff, manage day-to-day operations, and ensure compliance with legislation and procedures — all while keeping people at the heart of what you do.

You'll also work closely with internal teams to coordinate resources, manage risks, protect privacy, and support the wider network beyond your local centre. This is an opportunity to bring your leadership skills, fresh ideas, and passion for public service to a role that truly makes an impact on the community.

If you're strategic, people-focused, and committed to improving public services, we welcome your application.

About You

You're someone who leads by example and takes safety seriously—not just for yourself, but for your team and the community. You communicate openly and honestly, making sure everyone has a voice and you're not afraid to tackle the tough conversations when needed.

You understand what good customer service looks like and take ownership of delivering it every day. You make sound decisions based on evidence and experience, and you're confident working within your delegation. You set clear expectations for your team and focus on both how the work gets done and how people behave. You're quick to put the right processes in place to make sure policies and procedures are followed properly.

Special Conditions

• Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.
• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.
• A Working with Children Check (WWCC) is required prior to employment which must be renewed every five years before expiry.
• Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

Tenure of Vacancy

Ongoing

Remuneration

ASO5 - $85,790 to $95,413 pa + superannuation

Enquiries

Desley Tilbrook

Regional Manager

Telephone:

Email:

Application Instructions

Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement.

Our Commitment

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.

As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement Service Delivery Manager ASO5

Applications close: 26/10/2025 9:00 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.