Client Services Consultant

2 hours ago

Carlton, Victoria, Australia Fat Zebra Full time $60,000 - $90,000 per year

Fat Zebra is a proudly Australian payments technology company on a mission to make online transactions seamless, secure, and scalable. We provide flexible, developer-friendly payment solutions that support over 45,000 businesses of all sizes across Australia from ambitious startups to enterprise-level platforms.

We simplify the payments process so that our customers can focus on what matters most: growing their businesses. Our innovative technology and expert support help them confidently navigate the complexity of the payment's ecosystem.

About The Position
Fat Zebra's Client Service Consultant plays a key role in supporting and growing our merchant relationships

Reporting to the Head of Client Services, you'll act as a trusted partner to our existing merchants helping them get the most out of our platform, resolving technical questions, and working closely with our sales and product teams to meet our merchants' evolving needs.

In addition, this position is a heavily focused relationship building with a technical edge. You'll support merchant's post-sale, helping them solve problems and achieve their goals while monitoring account health, engagement, and opportunities to grow revenue.

Position Responsibilities
Fat Zebra's Client Service Consultant, will have several areas of responsibility:

Build and maintain strong, trusted relationships with a portfolio of merchants

Working within a team roaster with operational hours being 8am -8pm

Partner with the sales team to support account expansion opportunities and drive merchant success

Troubleshoot technical issues where needed (e.g., platform behaviour, payment flow queries) and collaborate

with internal teams for resolution

Conduct regular check-ins and account reviews with merchants to ensure satisfaction and identify opportunities for optimisation &

Monitor account performance, health metrics to pre -empt issues and maintain merchant engagement

Skills & Experience
2–5 years in a customer-facing role such as account management, customer success, or technical support ideally in a fintech, SaaS, or payments environment

Strong interpersonal skills with a passion for building lasting customer relationships

A solid understanding of technical systems (APIs, payment flows, basic troubleshooting), with the ability

to confidently engage in technical discussions without needing to be an engineer

Excellent written and verbal communication skills with the ability to translate between business and technical contexts

Strong organisational skills with the ability to manage multiple priorities across accounts

Exposure to tools like Postman, CRM/ticketing systems (e.g. HelpScout, HubSpot), and reporting dashboards

Collaborative mindset and eagerness to work cross-functionally with support, sales, product, and

engineering.

Essential Information you need to know

Satisfactory national police check

Working arrangements, hybrid with a min of 3 days in office.

For a confidential discussion please contact Rose Filippone at Fat Zebra on , alternatively apply to the link below.

  • HR Business Services Consultant

    6 days ago

    Carlton, Victoria, Australia Toronto Hydro Full time $80,000 - $120,000 per year

    Reporting to the Manager, HR Business Services, provides day-to-day HR business services support to assigned portfolio of internal business unit client group. They operate as the main point of contact for the planning and execution of talent acquisition, onboarding, job design, succession planning and career management and employee relations services to...

  • Business Consultant

    6 days ago

    Carlton, Victoria, Australia Atturra Full time $80,000 - $120,000 per year

    What you'll be doingWe are looking for TechnologyOne Business Consultants to join our team. You will work closely with our clients, analyse different approaches, evaluate solutions, and utilize the best method to meet our client's requirement efficiently.Duties and ResponsibilitiesAssist client's in defining their business requirements.Support clients with...

  • Therapeutic Case Worker

    6 days ago

    Carlton, Victoria, Australia drummond street services Full time

    Part time (0.8 FTE) until 30 June 2026 – Parental Leave(SCHADS 5)Hybrid arrangement - 1 day a week work from homeSome travel requiredFirst Nations People, LGBTIQA+ people, people with disability, people of colour, public housing residents or people with a lived experience are encouraged to applyDS is committed to child safety and strictly adheres to the ...

  • Consultant

    1 week ago

    Carlton, Victoria, Australia Atturra Full time $120,000 - $180,000 per year

    What You'll Be DoingAt Atturra, as an Integration Consultant, you'll be working on some of the highest profile transformation and technology projects in the Asia Pacific region.The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver.These are projects that are making a real difference in...

  • Save On Energy Partnerships Consultant

    2 weeks ago

    Carlton, Victoria, Australia Toronto Hydro Full time $80,000 - $120,000 per year

    The Climate Action Partnerships Consultant is responsible for developing strategies and enabling collaborations to drive energy efficiency and electrification. The Consultant builds and maintains relationships with cleantech service providers and channel partners to promote key programs and initiatives, and  guides both industry partners and customers in...

  • Senior Showroom Sales Representative

    6 hours ago

    Carlton, Victoria, Australia Arena Consultants Full time $60,000 - $120,000 per year

    About the RoleAre you passionate about sales and design and helping clients bring their dream spaces to life?We're looking for a talented Sales Executive to join our growing Kitchen & Bathroom Sales team - someone who thrives in a showroom environment, loves building relationships, and takes pride in delivering tailored, design-led solutions.In this role,...

  • Growth & Engagement Lead

    6 days ago

    Carlton, Victoria, Australia Pillar Leaders Full time $60,000 - $100,000 per year

    Pillar Leaders is a boutique consulting firm specialising in leadership development and culture transformation. Our vision is a world where how people work together matters as much as what they achieve. As a consultancy, we establish trusted partnerships with organisations to build high-performing cultures that attract great people, create alignment and...

  • Executive Officer, Industry Advisory Services

    4 days ago

    Carlton, Victoria, Australia FORESTWORKS LTD Full time $116,677 - $144,234 per year

    About ForestWorksForestWorks is an industry owned not-for-profit organisation offering skills development services for the forest, wood, paper, timber and furnishing industries as well as the textiles, clothing & footwear sector.Australia relies on the skills of the forest and wood-based industries as well as the textiles sector to produce products used...

  • Head of Business Development

    2 weeks ago

    Carlton, Victoria, Australia TRACTEBEL Full time $120,000 - $180,000 per year

    Who We Are:Tractebelis a global engineering and consulting company dedicated to engineering a carbon-neutral future. Backed by over 150 years of expertise, we deliver top-tier solutions in Energy, Water, Infrastructure, and Nuclear sectors. With 6,000+ passionate experts worldwide, we're part of the ENGIE Group – global leaders in low-carbon energy and...

  • Hospitality All Rounders – Melbourne

    8 hours ago

    Carlton, Victoria, Australia Multicultural Consulting Services Full time $25,000 - $40,000 per year

    Hospitality All Rounders – MelbourneWe are seeking reliable and energetic Hospitality All Rounders for our client's aviation lounge services in Melbourne for casual employment. These roles involve customer service, basic food preparation, food and beverage service, and general kitchen support across a flexible seven-day operation.Food &...