Senior Manager Retail Operations

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique "Athletic Elegance" design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

As the Senior Manager Retail Operations you will be responsible for driving operational excellence and commercial performance across Genesis' factory-owned outlets. You will provide direct leadership to Showcase Principals, ensuring consistent delivery of sales targets, premium customer experiences, and financial accountability at every retail site. By embedding disciplined retail management practices, you will strengthen outlet-level execution while safeguarding Genesis' brand standards, aligning outlet operations with national sales plans, marketing campaigns, and customer retention strategies, while fostering cross-functional collaboration with Sales Operations, Marketing, Aftersales, and Finance.

Key Responsibilities

• Provide direct leadership and accountability for Showcase Principals across all factory-owned outlets.
• Set clear operational standards and ensure outlets deliver consistent retail execution aligned with Genesis' premium positioning.
• Establish a high-performance culture by setting expectations, driving accountability, and recognising excellence across outlet teams.
• Monitor compliance with brand, legal, and operational standards, ensuring outlets operate with integrity and consistency.
• Drive outlet achievement of sales, profitability, and customer satisfaction KPIs through targeted coaching and performance tracking.
• Leverage customer and operational data to guide decision-making and enhance customer service delivery.
• Guarantee compliance with brand identity, showroom Corporate Identity (CI) standards, and retail process guidelines.
• Work closely with the Sales Operations Manager to align outlet performance with national sales plans, targets, and incentive structures.
• Work with the Retail Marketing team to develop and execute local marketing initiatives that drive enquiry, support sales objectives, and strengthen the Genesis brand presence in each market.
• Mentor and develop Showcase Principals to strengthen their leadership capability and retail management skills.

About You

You have the below skills and experience with a passion to develop your career with an innovative luxury brand.

• 3-5 years of demonstrated experience in people management, including coaching & development, driving high performance, and fostering accountability in teams.
• Operations management experience in logistics/inventory/ stock management and sales within the automotive industry.
• Strong understanding of automotive retail operations with 5+ years experience working in automotive across retail and wholesale.
• Strong background and experience in managing and influencing Dealer Principals, General Sales Managers and Sales Managers to drive sale performance in retail stores.
• Valid Driver's Licence and ability to travel interstate when required.

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits:

• HMCA & GMAu: Exposure to all facets of the business, its products and future business.
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
• Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
• Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel.
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.
• Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.