Employer Support Specialist

Are you passionate about building strong relationships and delivering exceptional service? Do you thrive in a role where you can manage key accounts and make a meaningful impact? Join our dynamic Employer Services team as an Employer Support Specialist ( Key Account Coordinator) and help shape the future of superannuation for our valued employer partners.

About the Role

As an Employer Support Specialist (Key Account Coordinator), you'll be responsible for managing a portfolio of Employers, acting as a trusted partner and point of contact. You'll play a pivotal role in supporting onboarding, driving engagement, and ensuring seamless service delivery across our superannuation offerings.

This is a highly collaborative role within the MUFG Employer Team, where your ability to build and maintain strong interpersonal relationships will be key to conserving and growing employer membership.

What You'll Be Doing

• Proactively manage employer accounts, ensuring accurate data and timely resolution of outstanding requirements.
• Deliver high-quality customer service across all channels, including presentations and site visits.
• Provide payroll and clearing house support, and educate employers on fund products and services.
• Collaborate with internal teams to ensure smooth onboarding and administration.
• Support campaign activity and fund initiatives, including self-service and preferred clearing house adoption.
• Maintain regular communication and reporting with employers and fund stakeholders.

What We're Looking For

• Strong relationship-building skills and a customer-first mindset.
• Excellent communication skills – written, verbal, and face-to-face.
• Proven ability to manage competing priorities and deliver results under pressure.
• A proactive approach to problem-solving and continuous improvement.
• High attention to detail and professional presentation.
• Experience in customer service or account management (superannuation experience not required).
• RG146 or equivalent highly regarded.

Why Join Us?

• Be part of a supportive, high-performing team.
• Work in a role that offers variety, autonomy, and the opportunity to make a real impact.
• Enjoy ongoing professional development and exposure to the superannuation industry.
• Melbourne CBD location with hybrid work flexibility. (50% WFH)

Ready to build lasting relationships and grow your career in superannuation?

Apply now and become a key player in delivering exceptional service to our employer partners.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.