Employer Support Specialist

4 days ago

Docklands, Victoria, Australia MUFG Retirement Solutions Full time

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Are you passionate about building strong relationships and delivering exceptional service? Do you thrive in a role where you can manage key accounts and make a meaningful impact? Join our dynamic Employer Services team as an Employer Support Specialist (Key Account Coordinator) and help shape the future of superannuation for our valued employer partners.

About the Role

As an Employer Support Specialist (Key Account Coordinator), you'll be responsible for managing a portfolio of Employers, acting as a trusted partner and point of contact. You'll play a pivotal role in supporting onboarding, driving engagement, and ensuring seamless service delivery across our superannuation offerings.

This is a highly collaborative role within the MUFG Employer Team, where your ability to build and maintain strong interpersonal relationships will be key to conserving and growing employer membership.

What You'll Be Doing

  • Proactively manage employer accounts, ensuring accurate data and timely resolution of outstanding requirements.
  • Deliver high-quality customer service across all channels, including presentations and site visits.
  • Provide payroll and clearing house support, and educate employers on fund products and services.
  • Collaborate with internal teams to ensure smooth onboarding and administration.
  • Support campaign activity and fund initiatives, including self-service and preferred clearing house adoption.
  • Maintain regular communication and reporting with employers and fund stakeholders.

What We're Looking For

  • Strong relationship-building skills and a customer-first mindset.
  • Excellent communication skills – written, verbal, and face-to-face.
  • Proven ability to manage competing priorities and deliver results under pressure.
  • A proactive approach to problem-solving and continuous improvement.
  • High attention to detail and professional presentation.
  • Experience in customer service or account management (superannuation experience not required).
  • RG146 or equivalent highly regarded.

Why Join Us?

  • Be part of a supportive, high-performing team.
  • Work in a role that offers variety, autonomy, and the opportunity to make a real impact.
  • Enjoy ongoing professional development and exposure to the superannuation industry.
  • Melbourne CBD location with hybrid work flexibility. (50% WFH)

Ready to build lasting relationships and grow your career in superannuation?

Apply now and become a key player in delivering exceptional service to our employer partners.

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