Client Services Manager

2 days ago

Norwood Payneham St Peters, Australia AEON Disability Support Services Full time $80,000 - $120,000 per year

AEON Disability Support Services is a well known and highly regarded Adelaide based registered NDIS provider. Our wide range of services spans from specialised accommodations and in-home supports to day options and children services.

We are seeking a highly motivated and responsive individual to join our team as a Client Services Manager. This role in an integral part of our organization as it ensures that all client services comply with the NDIS Practice Standards and funding guidelines whilst also achieving the goals and care requirements of each client.

If you already have the knowledge, experience and attributes required of a Client Services Manager your application will be highly regarded.

Position Overview:

The Client Services Manager is responsible for all aspects of our client services and requires a detailed understanding of the responsibilities of a NDIS service provider.

Key Responsibilities:

Client Relationship Management: Build and maintain positive relationships with clients, their families, carers, and support networks. Act as the primary point of contact for addressing client concerns, inquiries, and feedback.

Service Delivery Oversight: Coordinate and monitor the delivery of NDIS-funded services to ensure they meet the needs and goals of clients. Conduct regular assessments and reviews to evaluate service effectiveness and make adjustments as necessary.

Compliance and Quality Assurance: Ensure compliance with NDIS policies, procedures, and quality standards. Stay updated on regulatory changes and implement necessary adjustments to maintain compliance.

Staff Supervision and Training: Supervise and support a team of support workers and service providers. Provide guidance, coaching, and training to staff to enhance service delivery and client outcomes.

Case Management: Oversee the development and implementation of individualized care plans for clients. Coordinate multidisciplinary support services and collaborate with external stakeholders as needed to address complex client needs.

Documentation and Reporting: Maintain accurate and up-to-date client records, including service plans, progress notes, and incident reports. Prepare and submit reports to regulatory bodies and funding agencies as required.

Continuous Improvement: Identify areas for service improvement and implement initiatives to enhance the quality and efficiency of client services. Solicit feedback from clients and stakeholders to inform decision-making and drive continuous improvement efforts.

Qualifications and Skills:

  • Bachelor's degree in social work, psychology, disability studies, or a related field (Master's degree preferred).
  • Previous experience working in the disability sector, preferably within an NDIS provider organization.
  • Strong understanding of NDIS policies, guidelines, and compliance requirements.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Proven leadership abilities with the ability to motivate and inspire a team.
  • Ability to work collaboratively with clients, families, support networks, and external stakeholders.
  • Highly organized with excellent time management and prioritization skills.
  • Commitment to upholding ethical standards and promoting the rights and dignity of people with disabilities.

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