Customer Care Specialist

7 days ago

North Melbourne, Victoria, Australia Lake Imaging Full time $40,000 - $60,000 per year

About Us
Lake Imaging, founded in 2002 , has become the
largest radiology provider
in central and western Victoria , with more than
19 clinics
providing a wide range of
diagnostic imaging services
to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About The Role
Located in our
Booking Centre in North Melbourne
, you'll be the
first point of contact
for our patients. If you enjoy working in a
lively inbound call centre environment
, this is the
perfect role for you

You'll use your
superstar customer service skills
to manage appointment enquiries and bookings. Ideally, you'll have experience in the
medical or radiology field
, but if you're passionate about the
health industry
, we want to hear from you

About The Benefits & Culture
Not all call centre jobs are created equal

This is a
genuine opportunity
to
start or grow
your career in the
medical industry
.

The Booking Centre team is a
tight-knit group
who go above and beyond to support our patients and live our company values every day.


Permanent Full-Time

Monday–Friday, office hours

Career development opportunities

In-house training provided

Work with a values-based, industry-leading medical imaging provider
About The Responsibilities
As a Booking Agent, you will:

Take inbound calls and determine the required service

Handle bookings and enquiries efficiently

Notify patients of pre-visit requirements

Liaise with technical and support staff

Quote fees and Medicare rebate amounts

Book appointments at the relevant site

Assist with other tasks as needed

About You
Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:

Excellent communication & phone skills – articulate, empathetic, and a good listener

Previous customer service or high-volume call centre experience

Confident using computers and quick to learn new systems

A proactive attitude to training and development

Health/medical reception experience (highly regarded)

RIS/PACS systems experience (also highly regarded)


READY TO APPLY?
Please submit your
resume and cover letter
outlining your suitability for the position by clicking
"Apply"
.

Questions? Contact our friendly
Talent Acquisition Team
at:


Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply
.
Building a healthier world, by delivering the best health outcomes one patient at a time.

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