Customer Service Officer

• Full-time, Ongoing
• Attractive salary packaging
• Culture that support work-life balance

Sunraysia Community Health Service (SCHS) is a dynamic organisation promoting health, wellbeing and independence in a social model of health. The organisation is a source of primary and preventive care for our community members who are at risk of poor health outcomes, and experience acute health disparities. SCHS understands the influence of the Social Determinants of Health upon health inequities experienced by community members and work with consumers and community members, to structure their care around the context in which they live and work.

We welcome applications from Paramedics and Graduate Paramedics interested in extending their scope of practice into the community health setting.

Are you passionate about making a difference in our community. Do you thrive in a fast-paced, people focused environment? Join our dedicated team at Sunraysia Community Health Services (SCHS) where your work directly supports the wellbeing of individuals and families in our community and the clinicians who work in our services.

At SCHS we are committed to providing accessible, high-quality, person-centred healthcare and support services. Our multidisciplinary teams work together to empower clients and create healthier lives for all.

We are seeking a warm, efficient and motivated customer service officer to be the first point of contact for our clients. In this vital frontline role, you will assist with appointment booking, respond to enquiries, support client intake processes, and ensure every person feels welcomed and respected.

Key responsibilities:

• Greet and assist clients in person, over the phone, and via email
• Manage appointments scheduling and client information systems
• Provide accurate information about our services and programs
• Support intake and referral processes
• Liaise with our healthcare professionals and other administrative staff
• Maintain a clean, welcoming and confidential reception area.
  
  What we're looking for:
• Previous experience in customer service or front desk role (Health care setting preferred)
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to handle sensitive information with empathy, discretion, privacy and confidentiality.
• Proficiency in Microsoft office and client management systems
• A genuine passion for helping others and contributing to community health

What we're looking for:

• Previous experience in customer service or front desk role (Health care setting preferred)
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to handle sensitive information with empathy, discretion, privacy and confidentiality.
• Proficiency in Microsoft office and client management systems
• A genuine passion for helping others and contributing to community health

For more information about this exciting opportunity, please contact Carolyn Whitehouse, Clinic Programs Manager on or

To apply, please forward your covering letter, Curriculum Vitae, responses to Key Selection Criteria and contact details of three professional referees addressed to Manager Human Resources,

Applications must be received by 8am Monday 20th October 2025, 2025

Click here for the position description

Click here for important information before you apply

PLEASE NOTE: SCHS is committed to the application of the Child Safe Standards. All positions are subject to thorough credentialing and safety screening prior to commencing employment. This includes reference checks and National Police Check for all SCHS employees. Any prospective employee who has resided and worked overseas in the past 10 years for a continuous period of 12 months or more will be required to undergo an International Criminal History Check. Where applicable, employees may also be required to hold a current Working With Children check issued in the state of Victoria and have a current NDIS Clearance (NDIS Worker Screening Check).

For more information on the NDIS Worker Screening Check,  please click here.

Department of Health Guidelines for Immunisation of Health Care Workers require all staff to demonstrate immunity to specific preventable diseases. As part of the recruitment process, the preferred applicant is required to provide evidence of immunisation (and/or serology) to confirm they are protected from risk.