Customer Service Manager

2 days ago

Mildura, Victoria, Australia Mulcahy & Co Financial Services Full time $90,000 - $120,000 per year

Customer Service Manager - Broker Support

Mildura

Our Mildura office is currently seeking a full-time Customer Service Manager to assist our home loan brokers.

Our Mildura Lending Division is currently seeking a Client Service Manager to join the Lending Administration team. Applicants require a high customer focus, lending or banking experience is preferred but not essential. Our experienced team can offer on the job training for the right applicant.

To apply for this role, please send a covering letter and your resume to Marissa Ford.

Responsibilities

  • Assist mortgage broker to research and develop loan strategies for all loan types (home, investment, personal, equipment, business, commercial)
  • Assist in the management of loan applications from start to settlement
  • Assist mortgage broker with diary management and booking clients in for meetings as required
  • Working closely with the broker and clients to collate and verify documents, following up on any missing information.
  • Follow up with lenders to track application progress
  • Maintain client files and ensure compliance with all regulatory requirements
  • Provide outstanding customer service via phone, and email
  • Liaise with various internal divisions and external referrers to provide Broker Support for their clients.

Required Skills

  • Values-driven – Honest, reliable and genuinely cares about people
  • Process-orientated – Highly organised with commitment to quality and pride in your work. You should be able to manage tasks from start to finish, ensuring nothing is overlooked
  • Team-player - Ability to collaborate effectively and share your knowledge and experience with others

Key Skills:

  • Great communicator - Exceptional written and verbal communication skills with a natural ability to connect with people and build client connections with ease
  • Tech-savvy – Proficient with Microsoft Office and digital tools to manage workflow
  • Self-motivated – Takes initiative, is eager to learn and demonstrates proactive problem-solving skills

Benefits

  • 5th week of annual leave for all team members.
  • Mentoring, training and support through our vast senior team.
  • Competitive remuneration based on experience.
  • Supportive team environment from our wide range of professionals in many different areas of expertise – great learning opportunities.
  • Support for further study.
  • Free counselling service.
  • Free team rewards program.
  • Delivery of dynamic & forward-thinking client service.
  • Opportunities exist to move around within our nationwide office network.

Are you ready for an exciting new challenge?

To apply, please submit your application with a cover letter and résumé to or for a confidential discussion, please contact Marissa Ford on

  • Previous applicants need not apply.

Why Mulcahy & Co?

Mulcahy & Co are a busy, well established business hub who provides an extended range of specialized services from personalized taxation and business advise to legal, financial planning, loans & finance, agri-business and marketing services.

We understand the importance of offering reliable, superior service to all our clients. We offer a diverse, inclusive and flexible working environment where you are nurtured and mentored alongside our senior team members to help you achieve your best while maintaining mutual respect and support for all.

Our team is over 230 strong, so the opportunity to learn from the many team members in our six divisions is beneficial to your career.

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