Customer Service Manager

2 weeks ago

Mildura, Victoria, Australia Mulcahy & Co Financial Services Full time $90,000 - $120,000 per year

Customer Service Manager - Broker Support

Mildura

Our Mildura office is currently seeking a full-time Customer Service Manager to assist our home loan brokers.

Our Mildura Lending Division is currently seeking a Client Service Manager to join the Lending Administration team. Applicants require a high customer focus, lending or banking experience is preferred but not essential. Our experienced team can offer on the job training for the right applicant.

To apply for this role, please send a covering letter and your resume to Marissa Ford.

Responsibilities

  • Assist mortgage broker to research and develop loan strategies for all loan types (home, investment, personal, equipment, business, commercial)
  • Assist in the management of loan applications from start to settlement
  • Assist mortgage broker with diary management and booking clients in for meetings as required
  • Working closely with the broker and clients to collate and verify documents, following up on any missing information.
  • Follow up with lenders to track application progress
  • Maintain client files and ensure compliance with all regulatory requirements
  • Provide outstanding customer service via phone, and email
  • Liaise with various internal divisions and external referrers to provide Broker Support for their clients.

Required Skills

  • Values-driven – Honest, reliable and genuinely cares about people
  • Process-orientated – Highly organised with commitment to quality and pride in your work. You should be able to manage tasks from start to finish, ensuring nothing is overlooked
  • Team-player - Ability to collaborate effectively and share your knowledge and experience with others

Key Skills:

  • Great communicator - Exceptional written and verbal communication skills with a natural ability to connect with people and build client connections with ease
  • Tech-savvy – Proficient with Microsoft Office and digital tools to manage workflow
  • Self-motivated – Takes initiative, is eager to learn and demonstrates proactive problem-solving skills

Benefits

  • 5th week of annual leave for all team members.
  • Mentoring, training and support through our vast senior team.
  • Competitive remuneration based on experience.
  • Supportive team environment from our wide range of professionals in many different areas of expertise – great learning opportunities.
  • Support for further study.
  • Free counselling service.
  • Free team rewards program.
  • Delivery of dynamic & forward-thinking client service.
  • Opportunities exist to move around within our nationwide office network.

Are you ready for an exciting new challenge?

To apply, please submit your application with a cover letter and résumé to or for a confidential discussion, please contact Marissa Ford on

  • Previous applicants need not apply.

Why Mulcahy & Co?

Mulcahy & Co are a busy, well established business hub who provides an extended range of specialized services from personalized taxation and business advise to legal, financial planning, loans & finance, agri-business and marketing services.

We understand the importance of offering reliable, superior service to all our clients. We offer a diverse, inclusive and flexible working environment where you are nurtured and mentored alongside our senior team members to help you achieve your best while maintaining mutual respect and support for all.

Our team is over 230 strong, so the opportunity to learn from the many team members in our six divisions is beneficial to your career.

  • Customer Service Representative

    2 days ago

    Mildura, Victoria, Australia Buronga Truck Sales and Service Pty Ltd Full time $50,000 - $80,000 per year

    About UsFounded in 1951, Mildura Truck Centre is the region's leading commercial vehicle dealership – proud to be dealers for Kenworth, DAF, and ISUZU Trucks, Cummins engines, and the Freighter Group of trailer brands. With a history of providing high-quality service for over 75 years, we are proud to be the go-to destination for truck servicing, sales,...

  • Customer Service Officer

    2 days ago

    Mildura, Victoria, Australia Sunraysia Community Health Services Inc Full time $45,000 - $60,000 per year

    Full-time, OngoingAttractive salary packagingCulture that support work-life balanceSunraysia Community Health Service (SCHS) is a dynamic organisation promoting health, wellbeing and independence in a social model of health. The organisation is a source of primary and preventive care for our community members who are at risk of poor health outcomes, and...

  • Customer Service Representative

    6 days ago

    Mildura, Victoria, Australia PTC Phone Tech & Comm Full time $25,000 - $40,000 per year

    Join PTC this Christmas Customer Service & Sales Stars Wanted Looking for a fun and rewarding role this holiday season? Join PTC Phone Tech & Comm — Australia's No#1 destination for smart device accessories and tech solutionsWe're searching for Christmas Casuals who love helping customers, thrive in a busy retail environment, and have a genuine passion...

  • Retail: Part Time Customer Service

    2 weeks ago

    Mildura, Victoria, Australia Telstra Full time $40,000 - $60,000 per year

    Telstra is hiringWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.OurMildurastore is hiring aRetail Consultantto join the team on aPart Time basis. Working in a Telstra Retail Store is not...

  • Telstra Retail: Part Time Customer Service

    2 weeks ago

    Mildura, Victoria, Australia Telstra Business Technology Centre Perth South Full time $50,000 - $80,000 per year

    Employment TypePermanentClosing Date14 Nov :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant MILDURAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Advisor

    2 weeks ago

    Mildura, Victoria, Australia Bendigo Bank Full time $45,000 - $65,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do...

  • Customer Advisor

    13 hours ago

    Mildura, Victoria, Australia NAB Full time $60,000 - $90,000 per year

    Part-time role based in our Edenhope Branch5 days per week, Monday - Friday 9am - 2pmBe empowered to make a positive difference for customers and communitiesOur people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.More focus on youAll new Customer Advisors receive NAB's tailored...

  • Manager Corporate Services

    6 days ago

    Mildura, Victoria, Australia MASP Full time

    MASP is a not-for-profit organisation located in Mildura, Victoria.Playing a pivotal role in leading a small but dynamic multi-disciplinary team, this position is primarily responsible for overseeing the organisation's critical back-of-house functions, calling for a strong focus on continuous improvement and working towards MASP's strategic goals.The Manager...

  • Customer Banking Specialist

    6 days ago

    Mildura, Victoria, Australia Commonwealth Bank Full time $60,000 - $90,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:Full time opportunity - 38 hours per weekMonday - Friday 8.30am - 4.51pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal...

  • Customer Banking Specialist

    6 days ago

    Mildura, Victoria, Australia Commonwealth Bank - Retail Banking Services Full time $60,000 - $100,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Full time opportunity - 38 hours per week Monday - Friday 8.30am - 4.51pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million...