Technical Support Specialist

2 weeks ago

Burwood East, Victoria, Australia Peoplebank Full time $60,000 - $80,000 per year

This major international electronics manufacturer is seeking an experienced level 1 Technical Support Specialist to work within their Network Operations Control Centre (NOC), a 24/7 single point of contact to all managed and support services customers.

A range of proactive activities are coordinated by the NOC including preventative maintenance, system upgrade and other optimisations activities.

Details

  • 12 month initial contract with view to extend (ongoing requirement)
  • Based in Burwood East (no hybrid working arrangements)
  • $38 per hour + Superannuation (plus shift allowance & penalty rates for overtime)
  • 24/7 rotating roster – 12 hour shifts, commencing 6am or 6pm
  • 4 days on, 4 days off

Responsibilities

  • As a first point of contact you will be responding to phone calls and email requests received in the NOC by Incident logging, troubleshooting and restoring service. Ensuring that Service Level Agreements are met at all times
  • Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)
  • Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.
  • Acting as the first point of contact for any Network/Subscriber related problems
  • Develop good customer relationships through excellent customer service

Requirements

  • Customer service experience and very strong communication skills are mandatory for this role
  • Ability to pass police check
  • Must have access to a car to commute to work at 6am or 6pm
  • Ability to follow the rotating roster outlined above
  • 1 – 3 years of experience working in a similar role
  • Technical Background/understanding
  • Understands basic security concepts
  • ITIL Framework basic networking and security concepts also a bonus

Next steps
This role is moving very quickly, so please apply ASAP with your CV (no cover letter needed) using the 'Apply Now' button.

For more information or a confidential discussion, please contact Clancy Morris-Dalton on Clancy.Morris- quoting reference

  • Associate Technical Support Engineer

    2 weeks ago

    Burwood East, Victoria, Australia SPS COMMERCE Full time $60,000 - $80,000 per year

    DescriptionPosition SummaryKey ResponsibilitiesLocationRequired QualificationsPreferred QualificationsCommitment to our Employees

  • Search Engine Optimization Specialist

    2 days ago

    Burwood, Victoria, Australia Chris Sutherland Full time $60,000 - $90,000 per year

    Are you ready toFreelance Junior / Early Mid SEO Specialist(SEO Executive / SEO Analyst / Digital Marketing & SEO Coordinator)Location:Burwood, Victoria (on-site one day per week)Engagement:Freelance / ContractorOverviewWe are looking for a motivatedJunior to Early Mid-Level SEO Specialistwith a history of successful projects. You would work together with us...

  • Fire Weather Intelligence Specialist

    1 week ago

    Burwood East, Victoria, Australia Country Fire Authority Full time $104,000 - $130,878 per year

    Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with...

  • Improvement Specialist

    2 weeks ago

    Burwood East, Victoria, Australia Ambulance Victoria Full time $104,000 - $130,878 per year

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to...

  • Marketing Specialist

    2 weeks ago

    Burwood, Victoria, Australia My Carers Full time $76,000 - $80,000 per year

    About UsMy Carers is a trusted NDIS service provider delivering high-quality disability support across Sydney. Our services focus on enhancing independence, inclusion, and wellbeing for participants through personalised care and community engagement. We are expanding our team and seeking a Marketing Specialist to strengthen our brand presence and support our...

  • Operational Services Officer

    1 week ago

    Burwood East, Victoria, Australia Triple Zero Victoria Full time $104,000 - $130,878 per year

    Impactful change role – leading service improvements for TZV's operational workforceWorking as part of a specialist team, collaborating across the wider emergency services sector Permanent and fixed-term opportunities, full-time roles with hybrid work arrangementsAbout Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the...

  • Business Analyst

    2 weeks ago

    Burwood East, Victoria, Australia Triple Zero Victoria Full time $80,000 - $120,000 per year

    Job Function: Information and Communications TechnologyDate Posted: 7 Jul 2025Job Requisition ID: 2261Unique Business Analyst opportunity, focused on cyber security within TZVCollaborative support role, working within a specialist project team12-months fixed-term, full-time hybrid role, based in Burwood EastAbout Triple Zero VictoriaTriple Zero Victoria...

  • Operational Services Officer

    1 week ago

    Burwood East, Victoria, Australia EMERGENCY SERVICES TELECOMMUNICATIONS AUTHORITY Full time $104,000 - $130,878 per year

    Job Function: OtherDate Posted: 12 Sept 2025Job Requisition ID: 2364Impactful change role – leading service improvements for TZV's operational workforceWorking as part of a specialist team, collaborating across the wider emergency services sectorPermanent and fixed-term opportunities, full-time roles with hybrid work arrangementsAbout Triple Zero...

  • Cyber Security Solution Architect

    4 days ago

    Burwood East, Victoria, Australia Triple Zero Victoria Full time $104,000 - $130,878 per year

    Triple Zero Victoria (TZV)Work as part of a specialist team on TZV's Next Gen CAD ProjectOpportunity to work end to end from solution design, to implementation12-month contract, full-time hybrid role, based in Burwood EastAbout Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency...

  • Procurement Lead

    1 week ago

    Burwood East, Victoria, Australia Triple Zero Victoria Full time $104,000 - $130,878 per year

    Leadership role, managing a dedicated team of Procurement SpecialistsProvide expert guidance and support to TZV to optimize procurement activitiesPermanent position, full-time with hybrid work arrangement, based in Burwood EastAbout Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's...