Improvement Specialist

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Improvement Specialist to lead the planning and delivery of key programs with a focus on building team capability in continuous improvement, supporting local initiatives, and helping new ideas become part of day-to-day operations for our Specialist Operations and Coordination division.

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood East in line with our hybrid working model.

About the role

Reporting to the Operational Communications Advisor responsibilities of this position include, but are not limited to:

• Design and deliver best practice program and project management tools, methodologies, and governance arrangements to build improvement and innovation capability across the division
• Manage divisional projects using best practices to ensure timely delivery, quality, and clear communication
• Develop systems and processes to monitor the effectiveness of improvement initiatives after implementation, providing reports and recommendations as required to support continual improvement
• Support business plan development to meet strategic goals
• Achieve program outcomes through genuine collaboration and hands on championing of workplace priorities and objectives, working closely with required stakeholders

About you

To be considered for this role, candidates should hold a postgraduate qualification or relevant industry certification (or be actively working toward one), along with extensive experience in a related field. A combination of formal training and solid practical experience will also be considered. You will possess:

• Completion of a postgraduate degree or relevant industry certification in improvement science or project management (or progress toward) with high level relevant experience, or an equivalent combination of training and sound experience
• Demonstrated experience coaching and building capability in project management or improvement science, including an understanding of adult learning principles
• Demonstrated experience in program monitoring and reporting to support sound governance mechanisms and achievement of objectives
• Highly developed planning and organising skills to effectively establish the priority and scheduling of work tasks for self and others to ensure work priorities are completed on time and within budget, and to effectively operate in a high workload environment

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respectand Excellence to life at AV, we want to hear from you

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website

How to apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume

When submitting your application you will be required to respond to the following:

• Can you share your experience managing complex improvement activities or major changes affecting important business processes?
• How do you support other team members to apply project management or continuous improvement principles to solve business problems or address inefficiencies?
• How do you use your interpersonal and influencing skills to engage others and gain support for process improvement initiatives, especially when adapting your approach for different people or situations?

Please note: A separate document responding to the key selection criteria is not required. Answers are limited to 500 words each.

Applications must be submitted by 11.59pm AESTon Monday 29 September 2025. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to *Applying for a position with Ambulance Victoria.* For any further queries please contact recruitment via or or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.