Senior Technical Consultant, Dynamics365 Customer Engagement

1 week ago

Sydney, New South Wales, Australia Microsoft Full time $90,000 - $120,000 per year

The Consultant for AI Business Solutions specialises in delivering technical solutions tailored to Dynamics 365 Customer Engagement (CE) that align with customer business goals.

Key responsibilities involve translating client requirements into Dynamics 365 CE configurations and customisations, leading project planning with attention to risk mitigation specific to CE deployments, supporting pre-sales efforts with in-depth knowledge of Dynamics 365 CE, and developing strong relationships to drive user adoption and satisfaction.

The position also includes leveraging and developing intellectual property within the Dynamics 365 CE ecosystem and keeping current with advancements in AI-powered features, such as Copilot and agentic solutions, directly relevant to CE. Expertise in Dynamics 365 CE, AI integration, and a proven track record in end-to-end CE implementations are essential.

 

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