employee experience advisor

TAFE SA

Job reference: 697247

Location: - VARIOUS -

Job status: Short Term Contract

Eligibility: Open to Everyone

• ASO4 salary range $76,561 - $80,256 p.a. + super

• Part-time (0.4 FTE) – offering flexibility and a meaningful pathway into the HR space

• Short-term contract until February 2027 (with possibility of extension)

About TAFE SA

Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you'll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

About the role

As the first point of contact for People and Culture (P&C) services, the Employee Experience Advisor is the go-to person who shapes the daily experience of our dedicated employees As part of our Employee Experience team, you'll be the friendly face and problem-solver, directly contributing to a positive and thriving work environment where everyone feels supported and valued. Every day will bring new opportunities to connect with colleagues, offering your expertise to navigate their queries with clarity and care. You'll be empowered to resolve issues efficiently, making a real difference in their work lives.

A crucial element of this role involves providing accurate and practical first line support and guidance on People & Culture matters, which requires a solid understanding of relevant industrial awards or the demonstrated ability to quickly learn and apply this knowledge in real-world scenarios.

This role offers a supportive environment for individuals looking to re-engage with the workforce and/or build experience in a dynamic HR setting.

Why This Role Might Be Right for You

Whether you're looking to re-engage with the workforce, pivot into HR, or balance work with other life commitments, this role offers a supportive and flexible environment to help you thrive.

Key Responsibilities

• Be the welcoming first point of contact, expertly guiding our team through their P&C queries with insightful and timely advice.
• Triage and assess enquiries to determine appropriate actions or escalation pathways.
• Collaborate seamlessly with our talented P&C team and across portfolios to conquer complex issues and ensure smooth resolutions.
• Maintain accountability for the completion of all employee queries and issues raised.
• Support end-to-end recruitment processes including drafting job advertisements, coordinating interviews, and preparing employment contracts.
• Be an ambassador for TAFE SA, creating a fantastic experience for every employee through proactive communication and professional support.
• Manage administrative tasks associated with a seamless onboarding experience, managing the administrative details that make our new starters, and current employees feel welcome and prepared.
• Maintain accurate HR records that contribute to insightful reporting and ensure our compliance.

About You

• Excellent interpersonal and communication skills, coupled with a proactive and customer-focused approach
• Sound judgment in assessing and prioritising tasks and queries.
• Demonstrated sound judgment in assessing and prioritising tasks and queries effectively.
• High attention to detail and strong organisational skills.
• Ability to work collaboratively with multiple stakeholders in a fast-paced environment.
• Proficiency in HR systems and Microsoft Office Suite.
• Familiarity with industrial awards or a demonstrated ability to quickly learn and apply the information in scenario-based situations.
• Proven experience in HR, recruitment, or a customer service environment, showcasing transferable skills.

If you are energised by contributing to a positive employee experience within a dynamic and multi-faceted organisation, and you enjoy being a key point of contact for support and guidance, we encourage you to apply.

Contract length

Initial contract will be up to 27 February 2026.

Special Conditions

The successful applicant is required to demonstrate having a valid DHS Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Some out of hours work may be required.
• Intrastate and interstate travel with overnight absences may be required.
• Incumbent will be required to participate in the department's Performance Development Program.
• Eligibility to work in Australia.

Please refer to the Role Descriptor for all Special Conditions.

Application Instructions

All applications must be submitted online.

For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor. Regional Applicants are encouraged to apply.

Your application must address all Key Selection Criteria as listed in the Role Descriptor. Provide examples outlining your skills, experience and knowledge of each criterion, and how you put them into practice. It is important that you identify skills you may have which are not directly specified in the Role Descriptor and yet, in your opinion, would enable you to perform well in the position.

Inclusion and Flexibility Statement

At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people living with disability.

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

Enquiries

Michelle Parkyn

A/Team Leader, Employee Experience

Ph:

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Applications close: 21/09/2025 11:45 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.