Care Organiser

Full-time role, 76 hours per fortnight, Monday to Friday with a 9:00 am start based in Swan Hill

About Us

At Uniting AgeWell, we're dedicated to supporting older people to experience wellbeing, choice, and independence in their lives. Whether living at home or in residential care, we want every person to feel valued, supported, and connected to their community.

With services across Victoria and Tasmania, our team of over 4,600 staff and 600 volunteers are committed to providing high-quality, compassionate care.

Our workplace culture is grounded in the BEST philosophy—Believe, Excel, Support, and Trust—and shaped by our values of Kindness, Respect, Integrity, Innovation, and Inclusion. These principles guide our care, our culture, and our commitment to those we serve.

To learn more, visit:

Why Join Uniting AgeWell?

We believe in supporting our people to grow personally and professionally, while making a genuine difference in the community.

As part of our team, you'll enjoy:

• Competitive pay – Above Award hourly rates
• Salary packaging benefits – Access up to $15,900 + $2,650 for meals and entertainment annually
• Annual leave loading – Extra pay while on leave
• Ongoing development – Access to education, training, and career pathways
• Employee Assistance Program – Free and confidential 24/7 support for you and your family
• Enhanced parental leave – Flexible options to support your family
• Relocation flexibility – Opportunities to work across our extensive Victoria and Tasmania network

Join a not-for-profit, values-based organisation where you'll be supported to succeed - and where your work truly matters.

About the Role

Our Loddon Mallee Home Care program supports older people to remain independent in their own homes for as long as possible. We deliver personalised aged care services to clients in Swan Hill and surrounding communities — and we're currently seeking a passionate and experienced Care Organiser to join our team.

Based in our Swan Hill office, this community-based, front-of-house role sits at reception and serves as the first point of contact for clients, families, and visitors. You'll manage incoming calls, greet visitors warmly, and support the smooth coordination of services through a range of administrative and financial tasks.

As a key contact for clients receiving in-home services, the Care Organiser plays a vital role in coordinating day-to-day service delivery. This includes managing client financial information and ensuring all administrative and reporting requirements are met in line with Uniting AgeWell and government standards.

You'll work closely with Care Advisors to deliver outstanding customer service, accurate financial processing, and seamless care coordination.

Key responsibilities may include:

• Providing helpful, responsive service to clients, visitors, and staff
• Communicating with empathy and clarity to understand client and family needs
• Managing client financial information accurately and efficiently
• Overseeing finance systems, including budgeting, invoicing, record-keeping, document control, accounts processing, and monthly reporting
• Ensuring compliance with financial and administrative program requirements
• Delivering exceptional customer service to clients, stakeholders, and suppliers

For a full list of responsibilities, please refer to the Position Description: Care Organiser

What We're Looking For

We're looking for someone who is friendly, professional, and passionate about supporting older people in the community.

Key skills and qualities include:

• A caring and compassionate nature with strong relationship-building skills
• Experience in community services, ideally with knowledge of CHSP and HCP programs
• Confidence in staff coordination and managing rosters within client budgets
• Proven ability in financial administration (budgeting, invoicing, accounts, reporting)
• Excellent multitasking and organisational skills in a fast-paced environment
• Strong attention to detail and commitment to high-quality service delivery
• A collaborative team player who values person-centred care
• Alignment with our values and the BEST philosophy: Believe, Excel, Support, and Trust

Mandatory Requirements

• Victorian Working with Children Check (Employee)
• National Police Check or NDIS Worker Screening Check
• Annual vaccinations as per Uniting AgeWell policy
• Valid Australian work rights

How to Apply

To apply, please review the Position Description: Care Organiser to ensure this opportunity aligns with your skills and values.

Submit your application by clicking 'Apply'.

For inquiries, please contact

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Please note: The position may be filled as soon as a suitable candidate is identified.