Customer Complaints and resolutions Analyst

4 days ago

North Sydney Council, Australia Robert Half Full time $60,000 - $80,000 per year

We're currently recruiting for a contract position with a well-known insurance provider, focused on customer complaints and resolution support within a fast-paced, customer-centric environment.

Start: Immediate Start
Duration: 5 month contract - potential to go permeant for the right candidate

Hybrid working: 3 days a week in the office, North Sydney

What You'll Be Doing:

  • Triage and manage customer claims from lodgement through to resolution
  • Investigate and resolve complex claim enquiries with empathy and accuracy
  • Collaborate with internal teams to ensure timely outcomes and compliance with service standards
  • Prepare clear written communications and maintain thorough case documentation
  • Support continuous improvement of claims handling processes

What We're Looking For:

  • Previous experience in customer claims, complaints handling, or dispute resolution - ideally in general insurance
  • Strong written and verbal communication skills
  • Ability to manage sensitive customer interactions with professionalism
  • Detail-oriented with solid judgement and problem-solving skills
  • Familiarity with claims systems and regulatory requirements in insurance is a bonus
  • Legal background desired but not essential

If you're available now and want to join a reputable insurance group where customer experience is a top priority apply now [email protected]

#InsuranceJobs #ClaimsAnalyst #CustomerResolution #ContractRole #SydneyJobs #GeneralInsurance #CustomerExperience #ClaimsHandling

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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