Complaints and Customer Resolution Administrator

2 days ago

Sydney, Australia Chubb Full time

**Your Role**

This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities.
The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize across all aspects of the role are key to its success.

**Your Responsibilities**
- Monitoring and actioning CCR Service mailboxes
- Ensuring new complaints are registered within agreed SLAs and are coded correctly in the system and allocated to analysts
- Data analysis and reporting
- Assisting the Manager with new starter training and ongoing training requirements
- Providing feedback to the Manager in relation to the team and processes
- Continuous improvement of end-to-end administrative processes and activities

**Your Skills & Experience**
- 3 years+ administration experience
- 1 years + insurance experience, ideally in claims or complaints
- Proficient system user and process-orientated
- Business acumen skills and understanding of the fundamental components of a complaints department’s operation and its associated data
- System/claims process technical knowledge
- Prioritisation and time management

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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