Customer Resolutions Insights Analyst

16 hours ago


Sydney, Australia Bendigo and Adelaide Bank Full time

Customer Resolutions Insights Analyst

**Your new role with Bendigo Bank is just a few clicks away.**

Position Description: PD - Customer Resolutions Insights Analyst - Aug 2024.docx

As **Customer Resolutions Insights Analyst**, you will review and analysis data to help identify the key drivers of customer complaints and their root cause to enable the business to make meaningful change across the enterprise for better customer outcomes.

Reporting to the Manager, Resolution Insights and Continuous Improvement you will collate and analyse data, identify themes, prepare reporting and present recommendations to the business.

The Customer Resolutions function is a newly created team within Bendigo Bank. This is a rare opportunity to join a team at inception and support the building of a service model that has reach across the enterprise and the opportunity to directly influence the customer experience.

**As our new Insights Analyst, you will bring the following skills:
**- Tell stories with data to provide insights which help the business make informed decisions
- Highly developed reporting and analysis skills
- Advanced data visualisation and skills (PowerPoint, Excel, PowerBi)
- Experience in customer advocacy or dispute resolution would be desirable
- Knowledge of RG271, and other relevant codes relevant to complaint management
- Superior attention to detail and analytical thinking
- Demonstrated ability to manage own resilience and work
- Strong communication and presentation skills

We offer flexible work options that put our people first including a hybrid model with a minimum of 2 days in a local Head Office each week.

**About Bendigo Bank**

With over 7,000 employees, we are Australian's fifth largest retail bank with a vision our purpose - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay:

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

Job ID mv7h0JNTY2qu



  • Sydney, Australia VGW Full time

    **Marketing Insights Analyst** **VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to** be the biggest gaming company in the world!** **We currently have an opportunity for a Marketing Insights Analyst to join our Marketing...

  • Reporting Analyst

    2 weeks ago


    Sydney, Australia HAYS Full time

    Are you looking for your next reporting analyst contract role in financial services? **Your new company** One of our leading financial service clients is looking for a technical yet business-driven reporting analyst with experience in customer complaints and resolutions. **Your new role** You will be responsible for developing data and analytical reports...


  • Sydney Central Business District, Australia HAYS Full time

    Customer Insights Analyst with a Leading Insurance Firm - PART TIME Permanent Role **Your new company** As a Customer Insights Analyst with a leading financial firm you will provide essential Customer and Data insight support to ensure valuable customer experience to all stakeholders. You will provide insights and analysis requirements in order to support...


  • Sydney, New South Wales, Australia nib Group Full time

    Join to apply for the Customer Insights Analyst role at nib GroupContinue with Google Continue with GoogleJoin to apply for the Customer Insights Analyst role at nib GroupAt nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members. Our Experience, Transformation and Productivity team plays a pivotal role in...


  • Sydney, New South Wales, Australia Ing Bank (Australia) Full time

    We've been voted World's Best Bank for the 3rd year running we're looking for a **Customer Insights Analyst** to help drive our digital channels and contact centre forward as we continue to be Australia's most recommended bank.Our Customer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviour's....


  • Sydney, Australia Combined Insurance Full time

    **Your Role** The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...


  • Sydney, New South Wales, Australia Combined Insurance Full time

    **Your Role**The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...

  • Data Analyst

    5 days ago


    Sydney, Australia Talent Insights Group Full time

    Work for World Leading Tech Giant - Work with World Class Data Science team within Experimentation and Enablement - Initial 6 month contract, likely to extend / move permanent **Data Analyst ( Tableau / SQL / Databricks )** **Software Company - Tech Giant** **Initial 6 month contract (likely to extend)** **$600-880 day rate including super...


  • Sydney, Australia nib health funds Full time

    Let’s talk about this role At nib, we’re on a mission to deliver better health outcomes and exceptional experiences for our members. Our Experience, Transformation and Productivity team plays a pivotal role in shaping how we engage with and support our customers. Within this team, the Customer Insights function is all about putting the customer at the...


  • Sydney, New South Wales, Australia Ing Group Full time

    Customer Data Insights AnalystING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.You'll be an...