Complaints and Customer Resolution Administrator

1 week ago

Sydney, Australia Combined Insurance Full time

**Your Role**

This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities.
The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize across all aspects of the role are key to its success.

**Your Responsibilities**
- Monitoring and actioning CCR Service mailboxes
- Ensuring new complaints are registered within agreed SLAs and are coded correctly in the system and allocated to analysts
- Data analysis and reporting
- Assisting the Manager with new starter training and ongoing training requirements
- Providing feedback to the Manager in relation to the team and processes
- Continuous improvement of end-to-end administrative processes and activities

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