
Complaints and Customer Resolution Administrator
1 day ago
**Your Role**
This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities.
The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize across all aspects of the role are key to its success.
**Your Responsibilities**
- Monitoring and actioning CCR Service mailboxes
- Ensuring new complaints are registered within agreed SLAs and are coded correctly in the system and allocated to analysts
- Data analysis and reporting
- Assisting the Manager with new starter training and ongoing training requirements
- Providing feedback to the Manager in relation to the team and processes
- Continuous improvement of end-to-end administrative processes and activities
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Sydney, Australia Chubb Full time**Your Role** This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities. The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize...
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Complaint Resolution Manager
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Complaint Resolution Manager
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Sydney, Australia Chubb Full time**Your Role** You will be responsible for assisting with the efficient and effective operation of the Complaints and Customer Resolution Service (CCR Service) in resolving customers’ complaints in compliance with Chubb’s internal framework and regulatory requirements. You will engage with external stakeholders such as the Australian Financial Complaints...