Complaints and Customer Resolution Administrator

2 days ago

Sydney, Australia Combined Insurance Full time

**Your Role**

This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities.
The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize across all aspects of the role are key to its success.

**Your Responsibilities**
- Monitoring and actioning CCR Service mailboxes
- Ensuring new complaints are registered within agreed SLAs and are coded correctly in the system and allocated to analysts
- Data analysis and reporting
- Assisting the Manager with new starter training and ongoing training requirements
- Providing feedback to the Manager in relation to the team and processes
- Continuous improvement of end-to-end administrative processes and activities

  • Complaints and Customer Resolution Administrator

    2 days ago

    Sydney, Australia Chubb Full time

    **Your Role** This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities. The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize...

  • Complaints Resolutions Officer

    2 weeks ago

    Sydney, New South Wales, Australia Unisys Full time

    **What success looks like in this role**:The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

  • Complaints Resolutions Officer

    2 weeks ago

    Sydney, New South Wales, Australia Unisys Full time

    **What success looks like in this role**:The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

  • Customer Complaints Resolutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeResolution Full time $90,000 - $123,000

    Complaints and Customer Resolution RoleWe are seeking a skilled Complaints and Customer Resolution professional to join our team. In this role, you will be responsible for investigating and resolving internal and external customer complaints regarding retail and wholesale policies in Australia and New Zealand.Investigate and analyse complaints to determine...

  • Customer Complaint Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeResolution Full time $86,526 - $99,045

    Job Title:Customer Complaint Resolution SpecialistAbout the OpportunityWe are seeking a highly skilled Customer Complaint Resolution Specialist to join our team.Key Responsibilities:Provide exceptional customer service and resolve complaints in a timely and professional manner.Assess and investigate complaints, identifying root causes and implementing...

  • Complaints and Customer Resolution Analyst

    1 week ago

    Sydney, Australia Combined Insurance Full time

    **Your Role** The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...

  • Complaints And Customer Resolution Analyst

    1 week ago

    Sydney, New South Wales, Australia Combined Insurance Full time

    **Your Role**The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...

  • Customer Resolution Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **SNSW Grade**:7/8 **Employment Type**:Full Time, Temporary until 30 June 2026 **This role sits within the Enterprise and Risk Enablement Division in the Customer Resolution and Disputes team.** **About the team** The Customer Resolution and Disputes team was established to maintain a centralised Service NSW complaints and disputes handling structure. The...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeResolution Full time $90,000 - $120,000

    Job Title: Customer Complaints Resolution SpecialistThe Customer Complaints Resolution Specialist plays a pivotal role in ensuring customer satisfaction and loyalty by effectively managing and resolving customer complaints in a timely and professional manner.This position requires excellent communication and interpersonal skills to build strong relationships...

  • Complaints And Customer Resolution Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Chubb Full time

    **Your Role**The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...