Dealership Warranty Clerk

2 weeks ago

Melbourne, Victoria, Australia Frankston Toyota Full time $60,000 - $80,000 per year
Warranty Administrator – Frankston Toyota

Drive your career forward with one of Melbourne's most trusted automotive groups.

HFH Auto Group is one of Melbourne's largest family-owned automotive groups, proudly representing iconic brands including Toyota, Ford, Mazda, Lexus and Jayco.

Since opening our doors in 1996, we've grown from a single dealership to a group of 500+ passionate people across Melbourne's Southeast. Many of our team members have been with us for decades — a true sign that we don't just offer jobs, we build careers.

At Frankston Toyota, our team lives and breathes the Mission 100 vision:

"To become the most respected and loved dealership group in the country, being famous for always putting our customers and our teammates first."

Why You'll Love Working With Us

Reputation & Stability – Be part of one of Australia's most respected and loved dealership groups

Career Growth – Pathways across Frankston Toyota and the wider HFH Auto Group

Culture That Cares – Supportive, professional and fun team environment

Ongoing Development – Learn from industry leaders and access training opportunities

About the Role

We're looking for a Warranty Administrator to join our high-performing service team.

In this role, you'll take ownership of end-to-end warranty claim processing — ensuring accuracy, compliance and timely submissions in line with manufacturer requirements. You'll also play a key part in supporting both our customers and service department to deliver the exceptional experience we're known for.

What You'll Do
  • Accurately prepare, process and submit warranty claims to manufacturers
  • Review bulletins, service manuals and technician notes to ensure compliance
  • Liaise with service & parts teams to confirm warranty coverage
  • Communicate with manufacturer reps to secure approvals
  • Maintain audit-ready documentation and reconcile warranty parts
  • Support customers with bookings, quotes and warranty-related enquiries
What You'll Bring

Previous experience in a similar role within an automotive dealership (essential)

Strong organisational skills and sharp attention to detail

A proactive, solutions-focused mindset and "can-do" attitude

Excellent communication and customer service skills

Ability to thrive in a fast-paced environment while juggling priorities

Professional, reliable and team-oriented approach

Ready to Take the Wheel?

If you're driven, motivated and ready to grow — we'd love to meet you

To apply, send us a short 30–60 second video introducing yourself to:

HFH Auto Group is an equal opportunity employer and welcomes applicants from all backgrounds.

Only shortlisted candidates will be contacted.

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