Customer Success Associate
7 days ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Customer Success Associate
Iron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position is responsible for ensuring each customer receives timely and personalized support, and plays a key part in maintaining customer satisfaction, retention, and loyalty by being responsive and knowledgeable.
Responsibilities:
Manage a rotating queue of customer accounts
Address customer inquiries, concerns, and escalations in a timely and professional manner
Collaborate with near-shore, in-region Customer Success Managers, Professional Services, Support, Product, and Sales teams to resolve customer issues and provide timely communication
Maintain customer data including but not limited to customer interactions, renewal dates, annual recurring revenue, and customer health risks and all other updates within CSP (Customer Success Platform)
Participate in team meetings and contribute to continuous improvement by sharing customer insights, process improvements, and collaborating with CSMs to identify opportunities for improving the customer experience
Assist Customer Success Managers in ongoing customer account activities, account data management, and providing day-to-day operational support across a variety of touchpoints to help ensure a seamless and consistent customer experience
Required Qualifications:
Strong communication skills in English, both written and verbal
Self-motivated with the ability to work independently and manage time efficiently across multiple customer requests
Disciplined in following processes, procedures and adhering to guidelines and expectations
Ability to identify potential risks and mitigate customer challenges through timely communication and follow-up
Familiarity with Customer Success Platforms (CSP) and other customer success management tools to streamline operations and improve outcomes.
Demonstrated competency with common technology and technical concepts, including but not limited to Google Suite, CSP, Salesforce, Jira
Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Sales-
Customer Service Manager
5 days ago
Kalgoorlie/Boulder, Australia Kalcare Medical Supplies Full time $70,000 - $80,000 per yearAbout Kalcare Medical Supplies:Launched in 2019, Kalcare Medical Supplies is a national online retailer, facilities, and wholesale supplier and contractor to several state government tenders all in the Medical Equipment space. Our clients include NDIS Participants, Plan Managers, Patients, Consumers, Hospitals, Aged Care Facilities, Pharmacies, and many...
-
Customer Service Officer Oasis
2 weeks ago
Kalgoorlie/Boulder, Australia City of Kalgoorlie-Boulder Full time $64,925 - $100,000 per yearApplications for this position areopen until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.Together, we're working to build a vibrant and sustainable regional city...and we would love for you to join us.In the heart of the...
-
Product Support Specialist
4 weeks ago
Kalgoorlie/Boulder, Australia Epiroc Group Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Product Support SpecialistFunctional area: ServiceOnsite or Remote: OnsitePrimary Skills: Critical Thinking,Coaching and Mentoring,Growth MiCountry/Region: AULocation:Kalgoorlie, WA, AU, 6430Date of posting: Jul 14, 2025Product Support Specialist/Field Service• 2/2 FIFO...
-
Product Support Specialist
4 weeks ago
Kalgoorlie/Boulder, Australia Epiroc Full timeProduct Support Specialist• 2/2 FIFO Roster• We offer you an interesting position with a local focus in a global environment, to drive service success.About the business and the role:ProReman is a long established and growing business. The company is a part of the Parts & Services division of Epiroc, a leading productivity partner for the mining,...
-
Kalgoorlie/Boulder, Australia NORTHERN STAR RESOURCES Full time $50,000 - $80,000 per yearHannans North Tourist Mine Customer Service OfficerHannans North mine was one of the first registered mines in Kalgoorlie. It showcases the unique gold mining history of Kalgoorlie and its Golden Mile.Northern Star Resources Limited supports the tourist mine operations as part of the KCGM operation.The Customer Service role supports the day-to-day operation...
-
Planner
1 week ago
Kalgoorlie/Boulder, Australia TransAlta Full time $80,000 - $120,000 per yearMaintenance Planner – Kalgoorlie (residential)Who We AreOur Power, Your PossibilitiesTransAltaCorporation is one of Canada's largest publicly traded power generators, owning and operating a diverse fleet across Canada, the United States and Australia.TransAlta operates and maintains6 Power Stations in Western Australia, all remotely operated from our...
-
Planner
1 week ago
Kalgoorlie/Boulder, Australia TransAlta Corporation Full time $80,000 - $120,000 per yearMaintenance Planner – Kalgoorlie (residential)WHO WE AREOur Power, Your PossibilitiesTransAlta Corporationis one of Canada's largest publicly traded power generators, owning and operating a diverse fleet across Canada, the United States and Australia.TransAlta operates and maintains 6 Power Stations in Western Australia, all remotely operated from our...
-
Kalgoorlie/Boulder, Australia Northern Star Resources Limited Full time $60,000 - $80,000 per yearJob description:Hannans North mine was one of the first registered mines in Kalgoorlie. It showcases the unique gold mining history of Kalgoorlie and its Golden Mile.Northern Star Resources Limited supports the tourist mine operations as part of the KCGM operation.The Customer Service role supports the day-to-day operation of the tourist mine, working as...
-
Plant Mechanic
1 week ago
Kalgoorlie/Boulder, Australia WesTrac Full time $80,000 - $120,000 per yearPosted Date: 2 Sept 2025Location:Kalgoorlie, WA, AU, 6430Reporting to the Field Service Supervisor, the Field Service Plant Mechanic will be responsible for, but not limited to carrying out warranty and customer repairs on a range of CAT machinery and associated products in a timely and efficient manner. This is a customer facing role, you will be required...
-
Mobile Crusher Operators
4 weeks ago
Kalgoorlie/Boulder, Australia Rapidcrushing Full timeOverviewFounded in 2017, Axis Mineral Services Pty Ltd (''Axis'') specialise in crushing & ore sorting services for all requirements in Mining, Milling, Processing and Civil applications. Axis are currently running crushing circuits, ROM Management and general site works operations across a number of projects in the Goldfields region.We have opportunities...
