Recreation and Tenancy Manager

Employment Type: Ongoing

Classification: Parliamentary Service Level 6

Closing Date: 11:30pm AEDT, 6 October 2025

Contact: Sarah Hamilton, ,

The Department of Parliamentary Services (DPS) is seeking an experienced and customer-focused Recreation and Tenancy Manager to join the Commercial Operations Branch.

This is a unique opportunity to work in one of Australia's most recognisable venues, where you will enjoy a competitive salary, free parking, and complimentary gym membership. As part of a dedicated team, you will lead the front-of-house operations across several key retail outlets, including the Staff Dining Room, Queens Terrace Café, Coffee Hub, and Coffee Cart.

The Recreation and Tenancy Coordination team provide valued services to the Press Gallery and retail tenants at Australian Parliament House (APH). The team also manage and provide administrative support to the Health and Recreation Centre and the Hair and Wellness Centre. The core remit of the team is to be responsive to our tenant's needs, develop and implement strategies to promote DPS services and ensure tenants deliver services that building occupants value. Much of the team's work involves managing a diverse range of external stakeholder relationships at APH.

The team manage contract and licence agreements to ensure compliance with best practice and Commonwealth requirements. This involves property management including day-to-day maintenance of APH facilities to more complex suite renovations which can span several months. Separately, the team support and promote DPS health and wellbeing services delivered in the gym, salon and beauty centre.

The Recreation and Tenancy Manager supports the Director with the management and coordination of tenancy arrangements within Australian Parliament House (APH). The successful candidate will assist in the development of strategies to ensure commercial services align to the needs of building occupants, are innovative and deliver service excellence.

The role requires a leader with effective stakeholder management and communication skills, and an understanding of delivering results and solving problems in a public sector environment. You will have a demonstrated understanding of government processes, policies and procedures including Commonwealth procurement guidelines, financial delegation and financial acumen.

Job Specific Requirements:

• The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Classification: Parliamentary Service Level 6

Branch: Commercial Operations

Section: Recreation and Tenancy Coordination

Immediate supervisor: Director, Commercial Operations

Duty Statement

Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:

1. Proactively manage stakeholder relationships with Australian Parliament House licensees to achieve positive outcomes for the department, clients and tenants.

2. Lead the development and implementation of strategies to promote services and building occupant satisfaction.

3. Manage licence agreements ensuring compliance with best practice and Commonwealth requirements for property and contract management, including the application of annual fee increases, maintenance activities and fit-out renovations.

4. Assist the Director with reporting KPI's and ensuring tenants comply with the terms of licence agreements. Support the Health and Recreation Centre and the Hair and Wellness Centre.

5. Research and prepare strategic advice, information and briefing notes to respond to complex issues including the drafting of responses to enquiries and briefs as required (including but not limited to Presiding Officer Submissions and Internal Minutes).

6. Attend departmental and external meetings and provide administrative support and deliver efficiencies.

7. Plan and implement procurement processes, including documentation to comply with Commonwealth Procurement Rules.

8. Other duties as required.

Selection Criteria

1. Effective communication skills: communicates clearly and succinctly; tailors' response to client requirements; negotiates persuasively.

2. Personal and professional qualities: works under limited supervision and manages competing priorities; possesses a strong client service ethic; demonstrates good judgement; the ability to identify and provide solutions to problems.

3. Cultivates productive working relationships: works collaboratively and flexibly; is responsive; resolves conflict constructively; engages with a wide range of stakeholders and builds strong working relationships.

4. Understanding the parliamentary environment, and capacity to handle complex matters with professionalism, impartiality, and confidentiality.

5. Experience managing contracts is highly regarded.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia's parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building's architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

• flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free on-site parking
• free gym membership and access to recreational facilities available a APH
• childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.

Currently, the salary range for this position is $97,841 - $109,967per annum.

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.

• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.

• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.