Senior Client Engagement Officer

1 week ago

Canberra, ACT, Australia Indigeco Pty Ltd Full time $29,312 per year

A leading ACT Government agency is seeking 5 x Senior Client Engagement Officers (ASO5 equivalent) to support public housing services in the Canberra region. This role involves field-based and office-based engagement with tenants, managing tenancy compliance, and ensuring sustainable housing outcomes for vulnerable community members.

Senior Client Engagement Officer – Government

Pay Rate: $62.62/hour + Super

Office role - Belconnen ACT

Full time: M-F 5 days - 36hrs/wk

Immediate Start Pending Police Check

8-Week Contract with Potential Extension ACT Government Opportunity

Key Details

  • Start Date: 1 September 2025 (subject to cleared Police Check)
  • Duration: 8 weeks with potential extension
  • Location: Belconnen, ACT
  • Hourly Rate (PAYG): $ Super
  • Hourly Rate (ABN): $70.13
  • Onsite Role: Yes
  • Clearances Required:
  • Working with Vulnerable People (WWVP) registration
  • Police check
  • Valid driver's licence

Your Responsibilities

  • Manage a caseload of public housing tenancies in accordance with relevant legislation
  • Conduct property inspections and field visits to support tenancy compliance and wellbeing
  • Respond to tenant concerns and complaints with empathy and professionalism
  • Collaborate with community services and government agencies to provide wraparound support
  • Prepare accurate case notes, reports, and operational documentation
  • Contribute to continuous service improvement and innovation in tenancy management

About You You are a resilient, organised professional with:

  • Strong interpersonal and communication skills
  • A background in community engagement, social work, housing, or related areas
  • The ability to manage competing priorities and meet KPIs
  • A proactive and solution-oriented mindset
  • Commitment to equity, diversity, and respectful engagement

Desirable Qualifications

  • Tertiary qualifications in Social Work, Community Development, Leadership, or related fields (not essential)

If this sounds like a role that is of interest to you, APPLY NOW

***only shortlisted candidates with relevant experience will be contacted. 

Indigeco acknowledges the Traditional Custodians of the country throughout Australia and recognises their connection to land, waters, and community. We pay our respects to our Indigenous brothers and sisters, their Culture, and to elders past, present & future.**

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