Guest Experience

7 days ago

Australia INGENIA COMMUNITIES Full time $70,000 - $120,000 per year

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Job description

Posted Monday, 8 September 2025, 9:00 am

Be Part of Something Bigger at Ingenia

At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.

We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.

Your Next Opportunity

We're on the lookout for a Guest Experience Officer to join our team at our Noosa Holidays site.

Reporting to the Park Manager, you'll play a key role in welcoming people to our parks, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it

Ingenia Holidays Noosa is set in the relaxed riverside town of Tewantin, just minutes from Noosa's iconic beaches, national park, and vibrant Hastings Street, offering a laid-back Sunshine Coast lifestyle with easy access to surf, nature, and local dining.

This is a casual position with opportunity to pick up additional hours during peak seasons.

Why You'll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

  • Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
  • Employee referral, employee of the month, and employee of the year rewards
  • Flexible work schedules to suit your lifestyle
  • Retailer discounts

In this Role, You'll

  • Roll out the red carpet for every guest, sharing the best of our park, local gems, and fun activities.
  • Be a holiday hero by promoting Ingenia Holidays as the go-to getaway spot.
  • Handle check-ins, check-outs, and all things front desk with flair.
  • Keep the good vibes flowing with top-notch customer service.
  • Coordinate with housekeeping and maintenance to keep everything running smoothly.

You're Likely a Match If You

  • Are a customer service superstar who loves making people feel welcome.
  • Have some experience in hospitality or tourism (bonus points if you've worked in a holiday park).
  • Are tech-savvy with Microsoft and booking systems (or open to learning).
  • Are a team player with great attention to detail and organisation.
  • Have a current Working With Children Check (or willing to get one).

You're someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

  • Apply via our website; no cover letter needed

  • Quick phone chat and interview with your future manager

  • Background checks

  • Offer and onboarding; welcome aboard

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let's Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

Job details

Pay type

Hourly

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Noosa, QLD, Australia,

Noosa Heads QLD 4567, Australia,

Noosaville QLD 4566, Australia

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