Veterinary Receptionist

About the role

We are looking for a friendly and professional Receptionist to join our team at Boronia Veterinary Clinic and Animal Hospital. This is a part-time position involving greeting clients, appointment bookings, and delivering excellent customer service. As the first point of contact for our clients, you will play a vital role in creating a welcoming and positive experience for everyone visiting our clinic.

What you'll be doing

• Liaise and greet clients when they arrive.
• Efficiently managing multiple incoming phone calls.
• Booking appointments and handling client inquiries.
• Performing clerical tasks, including managing emails and medical record requests.
• Keeping the reception area organised and presentable at all times.
• Providing exceptional customer service to all clients.

What we're looking for

• Prior reception and customer service experience (essential).
• Experience in a medical or veterinary setting (an advantage, but not essential).
• Strong communication and interpersonal skills.
• Excellent time management and organisational skills.
• Ability to multitask, work under pressure, follow direction, and collaborate within a team.
• A compassionate, professional manner when supporting clients.
• Availability for weekend shifts (penalty rates apply).

Please note: This is not a clinical nursing role and is not suitable for those seeking experience toward Certificate IV nursing courses.

At Boronia Veterinary Clinic and Animal Hospital, we are committed to fostering a supportive and encouraging team environment while providing exemplary care to both our patients and their owners.

About us

Boronia Veterinary Clinic and Animal Hospital is a well-established, bustling 24-vet practice located in the eastern suburbs of Melbourne. We work hard to ensure the owners of our patients are cared for just as well as their pets.

As a large owner-operated, single-site practice, we have strongly held beliefs regarding ethical, appropriate advice—free from the influence of corporate ownership groups that are increasingly common in the veterinary industry.

If you are excited by the prospect of joining our team, we would love to hear from you. Apply now