Front Office Duty Manager

The Opportunity

We are looking for a professional and service-oriented Front Office Duty Manager to join the dedicated team at Kingfisher Bay Resort, K'gari (Fraser Island) Queensland.

Whilst working within a very busy environment, this role is responsible and accountable for overseeing our front office administration and reception operations to drive an exceptional customer experience focused environment. The Front Office Duty Manager also leads customer/groups service and coordinating frontline recourses including Resort Porters, in the absence of upper front office management.

This is a full-time permanent position offering a rotating roster that requires the willingness to relocate to the island for this "live-on" position.

About You

To excel in this role, you should possess the following qualities and qualifications:

• Previous experience in a Front Office Duty Manager role or transferrable knowledge and skills of would be advantageous
• 2 + years Front Office experience within a 3 star or higher Hotel / Resort
• Knowledge of property management systems
• Proficient in using hotel booking software (Maxial, Respax, Opera, Events Pro, etc)
• Experience of working within a fast-paced environment that is subject to regular change
• Self-motivation and the ability to work independently, even during unsupervised shifts
• Keen attention to detail, quick thinking, and a knack for problem solving customer service challenges
• A dedication to providing a professional level of service, coupled with a "can-do" attitude
• Possession of a current First Aid Certificate or a willingness to obtain one
• A valid open QLD driver's licence
• The legal right to live and work in Australia indefinitely

The Benefits - conditions apply

• Affordable Island Living: Only $150.44 per week, including accommodation, 3 daily staff meals, utilities and Wi-Fi.
• Annual $1000 SeaLink Employee Travel Allowance
• Access to Worldwide ALL Heartists program
• 25% off resort dining, retail and spa
• Access to Employee Training Programs
• Employee Award Programs
• Free island K'gari Explorer Tours
• Free ferry transfers to-and-from the island
• Access to the Sandbar pool, tennis courts and staff gym

About Us

SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.

With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

Living and working in paradise… we can't think of anything better

How to Apply

Click APPLY to complete an application including your current resume and a cover letter explaining why you are the right fit for this position.

Applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.