Head Barista/Supervisor

23 hours ago

Gwelup WA, Australia Kaffeine Cafe Full time $60,000 - $70,000 per year

The Head Barista / Assistant Manager is responsible for leading the barista team, maintaining high standards of coffee quality and customer service, and supporting the day-to-day operations of the café. This role combines hands-on barista expertise with leadership, operational management, and team coordination to ensure smooth and efficient café performance.

Key Responsibilities:

Coffee Operations & Quality Control

  • Prepare and serve exceptional coffee and beverages to café standards.
  • Calibrate espresso machines and grinders daily to ensure consistency.
  • Train and mentor baristas to maintain product quality and presentation.
  • Develop new beverage recipes and seasonal specials.

Staff Leadership & Training

  • Supervise daily operations in the absence of the Café Manager.
  • Assist with scheduling, training, and performance management.
  • Foster a positive and professional team culture.

Customer Service

  • Deliver outstanding service and build rapport with regular customers.
  • Handle customer feedback and resolve issues promptly and professionally.

Operations & Administration

  • Support with opening and closing duties, cash handling, and POS operations.
  • Manage stock levels, place orders, and control wastage.
  • Ensure café cleanliness, hygiene, and compliance with food safety standards.

Business Support

  • Assist the Café Manager in meeting sales targets and operational goals.
  • Provide input on marketing, promotions, and menu improvements.
  • Step into the Manager's role when required to ensure smooth operations.

Skills & Qualifications:

  • Proven experience as a Head Barista or Senior Barista (3+ years).
  • Strong coffee knowledge, including espresso extraction and milk texturing.
  • Leadership and communication skills with a hands-on approach.
  • Excellent customer service and problem-solving abilities.
  • Organised, reliable, and able to multitask in a fast-paced environment.
  • Basic understanding of café financials and cost management is preferred.

Job Type: Permanent

Pay: $60,000.00 – $70,000.00 per year

Benefits:

  • Employee discount
  • Free drinks

Work Location: In person

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