Technical Support

3 days ago

Adamstown Heights, New South Wales, Australia Core Electronics Full time $60,000 - $80,000 per year

How to Apply:

Applications are only available via Seek.

Summary

Core Electronics is a leading online DIY electronics retailer based in Newcastle, operating via core- We are seeking a full-time Technical Support Technician to join our team. This role focuses on providing hands-on technical support to customers and assisting with our electronics operations.

This position is ideal for those with a strong technical background and an interest in electronics, makerspaces, and DIY projects. A background in electronics assembly, troubleshooting, and customer support will be highly regarded.

About the Role

As part of the Technical Support Team, you will:

  • Provide pre- and post-sales technical support to customers via phone, live chat, email, and forums.
  • Diagnose issues and assist with troubleshooting electronics projects and products.
  • Manage warranty and returns processes, including technical assessments.
  • Test and evaluate new products for suitability and performance.
  • Support electronics manufacturing, assembly, and kitting tasks.
  • Suggest and capture improvements for our website and support resources.

Requirements

  • Strong interest and practical experience in electronics and DIY projects.
  • Ability to communicate technical information clearly and professionally.
  • Comfortable working directly with customers to resolve technical issues.
  • No formal qualifications are required, but electronics or related training will be an advantage.

Workplace Details

  • Full-time role – Monday to Friday, 8:15 am to 4:30 pm (excluding public holidays).
  • Based at our office at 40 Aruma Place, Cardiff, 2285
  • On-site role, not remote.

Perks

  • Free cafe-style coffee, lunches, and snacks.
  • Central Newcastle location.
  • Adaptive, small-business environment.
  • Access to a wide range of maker tools, including SMT production line, laser cutters, 3D printers, and full test equipment:

Career Pathway

This role is the preferred entry pathway to Core Electronics' Product Design Team (designing and manufacturing products) or Creative Technologist Team (education and community engagement).

How to Apply:

Applications are only available via Seek.

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