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Credit Controller

2 weeks ago

Australia Russell Kennedy Full time $60,000 - $80,000 per year

We have a fantastic opportunity for a self-motivated, collaborative and customer-focused professional to join our Finance team in Melbourne.

Primary Duties and Responsibilities

  • Responsible for the collection of overdue accounts and the management of a large debtor portfolio.
  • Attend to client enquiries and liaise on accounts rendered, with the objective of facilitating positive outcomes and settlement of outstanding debts.
  • Generate and distribute monthly statements and related reports via email.
  • Initiate contact with a minimum of 30 clients daily regarding outstanding invoices. On days when statements and trust reviews require action, a minimum of 20 client telephone calls is expected.
  • Process credit card payments.
  • Perform credit checks for new clients.
  • Approve reversal of invoices.
  • Process debtor write offs and issue credit notes in accordance with established procedures.
  • End of month reporting and ad hoc reports for internal /external clients.
  • Conduct a debt and trust review for potential trust to office payments.
  • Assist with un-allocated EFT payments and arrange refunds for overpayments.
  • Manage and liaise with external Debt Recovery Agencies on our debtor portfolio.
  • Oversight and timely management of the Collections inbox.
  • Maintain accurate and well-organised file notes pertaining to debt collection activities.
  • Comply with established policies and procedures to ensure the effective collection of outstanding invoices, including reminder letters.
  • Liaise with the Finance Manager/Director and COO regarding outstanding debtors, trust accounts and WIP.
  • Participate in meetings to discuss overdue debtors, including proposing, agreeing and managing the course of recovery action.
  • Assist the Finance Manager with ad hoc credit related tasks.
  • Maintains strong information security awareness and follows firm protocols to reduce risk. Stays informed about potential threats, applies best practices, and takes proactive steps to protect the firm's systems, data and client information.

Skills/Knowledge

  • Strong analytical skills and attention to detail.
  • Excellent organisation and time management skills.
  • Effective communication skills with a customer-first approach.
  • Ability to prioritise workload, remain calm under pressure and work independently as well as part of a team.
  • Hold and maintain a professional approach when dealing with difficult clients.
  • Excellent level of written and oral communications skills.
  • Excellent interpersonal skills with the ability to develop rapport at all levels of the firm.
  • A collaborative mindset with the confidence to contribute to cross-functional teams.

Experience

  • Proven experience in a credit control role in a legal (preferred) or professional services environment.
  • Confident in managing client relationships over the phone and by email.

Further Information
Any questions regarding the vacancy can be directed to Kat Pena on For further information or to submit your application for this position please visit the careers page on our website. Please note any offer of employment made by Russell Kennedy Lawyers to the successful candidate will be subject to a police check. We are currently accepting applications from direct applicants only. No agency referrals will be accepted at this stage.

Our Firm and Culture

Russell Kennedy is a commercial law firm with more than 340 people in Melbourne and Sydney. We are committed to providing exceptional legal strategies and solutions to our clients, guided by market-leading expertise across our key sectors of focus.

As part of our team, you'll receive hands-on experience, quality mentoring and access to valuable learning opportunities. We encourage a professional and committed work ethic, while recognising the importance of an enjoyable working environment and balanced lifestyle. We believe we have a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work, and where your talents are fostered, empowering you to contribute to the success of the firm.

Russell Kennedy is proud to be an equal opportunity employer and is certified as a WGEA Employer of Choice for Gender Equality, as well as being certified as a gold employer in the Australian Workplace Equality Index for employers with 500 or less employees. We respect and celebrate the things that make each of us different. The firm supports and promotes a range of initiatives to create an environment that is characterised by equal access and respected participation of all groups and individuals. There is a particular focus and emphasis on gender equality, inclusion of First Nations peoples, accessibility for people with disability, LGBTIQ inclusion, and cultural diversity. Russell Kennedy is recognised by Australian Disability Network as a Disability Confident Recruiter employer.

Russell Kennedy is committed to attracting and retaining the best talent available. We acknowledge the importance of work-life balance, all current and prospective employees have access to flexible work options and workplace adjustments including alternate accessible formats, where required. If you require an adjustment during the recruitment process please contact Carla Viglino on or [email protected].

Russell Kennedy Lawyers acknowledges the Traditional Custodians of the lands on which we meet and work. Our offices are situated on the unceded lands of the Wurundjeri and Gadigal peoples. We pay our respects to their Elders, past and present, to their emerging leaders and to the resilience, creativity and vitality of their cultures including their laws and systems of governance.