HCP Coordinator/Care Partner Support at Home

Benefits:

• Full time Permanent role
• Salary packaging of up to $18,550 per year
• Highly valued member

About the company:

As the heart of community care, Melville Cares provide a range of aged care services including home support, in​-home respite, transport services, social groups and more. Our vision, is that we at Melville Cares believe older peoples' lives should be as fulfilling as at any other stage of life, and is achieved by our commitment to our values.  By empowering our clients, building trust and engaging with compassion we walk alongside clients on their unique journey through later life assisting as much, or as little, as they choose.

About the role:

Due to our continued growth, we are expanding our team of Coordinators at Melville Cares and are currently looking for a dynamic Home Care Package Coordinator/Care Partner Support at Home to join our dedicated Client Services Team. If you are seeking a new challenge where you can apply your people skills and strong coordination ability within the aged care industry experience, we would love to hear from you.

As an organisation in growth mode, you will coordinate, manage and optimise client packages, and work to ensure the best care is provided to clients, in line with the values and purpose of Melville Cares.  As the successful applicant, you will have sound knowledge and understanding of the home care services and guidelines and the aged care standards, be an effective team player and the ability to work positively and collaboratively with others.

Key Responsibilities:

• Undertake case management including complex, high and moderate care requirements.
• Support clients in navigation of financial management and resource management ensuring needs are met and resourced properly utilised.  Develop care plans for the provision of quality person centred support according to client need, contractual obligations, relevant legislation and policies and procedures.
• Conduct initial and ongoing assessments to best support client's needs.
• Monitor funding and expenditure and ensure services and operations are within budget constraints.
• Complete commencement and exit documentation to ensure compliance with policies and procedures.
• Conduct workplace assessments in accordance with WHS guidelines to identify hazards and ensure there is the correct equipment to ensure a safe work environment.
• Lead by example to take responsibility for the identification, reporting, management and elimination of hazards and unsafe work practices.
• Liaise with General Practitioners, Allied Health professionals (ie physiotherapist, podiatrist, occupational therapist), external nursing services, and community organisations to ensure clients needs are being met.
• Review and monitor compliance with policies and procedures, WHS, Department of Health guidance, contractual obligations and legislation.

Essential Criteria:

• A Certificate IV in Community Services / Aged Care / Disability, or a Health / Human Services, or equivalent.
• Demonstrated experience in a similar role.
• Well-developed communication skills both verbal and written and interpersonal skills to develop effective relationships and resolve client and staff issues.
• Demonstrated decision making and problem-solving skills.
• Knowledge and understanding of the Aged Care standards, reablement approach to care and the quality improvement process.
• Demonstrated computer / Microsoft Office skills incorporating data base managed services.
• Demonstrated time management and organisational skills to effectively plan and prioritise workload.
• Current Police clearance.
• Current "C" Class licence with clear driving record.

Keen on joining our team?

Submit your application online, along with your up-to-date Resume.

The shortlisting process will begin shortly.

Please note that only short-listed candidates will be contacted.

Melville Cares values diversity and is an equal opportunity employer. We encourage applicants from diverse cultural and linguistic backgrounds, including Indigenous peoples, LGBTQIA+ individuals, and those with disabilities, to apply.