Helping Hands: Expert Support Specialist

3 days ago

Ballarat, Victoria, Australia beBeeCyberSecurity Full time $74,000 - $77,000
Service Desk Analyst

Berry Street is a leading child and family services agency in Australia, supporting over 35,000 individuals each year. We offer innovative programs and a commitment to lasting change.

As a Service Desk Analyst, you will work in a collaborative environment that reflects the organization's core values of Courage, Integrity, Respect, Accountability, and Working Together.

Key Responsibilities:

  • Ensure the effective functioning and smooth operation of technology systems across Victoria.
  • Maintain security operations by ensuring compliance with defined policies and controls.
  • Perform ongoing security monitoring, identify vulnerabilities, and contribute to the Cyber Security program.
  • Work closely with the IT team, external vendors, and service providers to improve business and technical processes.

You Will Have:

  • A proven ability to work independently and collaboratively within a team.
  • Excellent documentation and record-keeping skills with strong attention to detail.
  • The ability to handle sensitive and confidential information with professionalism.

Benefits:

  • Regular reflective supervision from leadership.
  • Opportunities for professional growth and learning.
  • Access to the Employee Assistance Program.

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