Residential Services Officer

The Role

The Residential Services Officer supports the smooth running of the household and premises and works on the client-facing administration activities of Jarrah House. You'll need to have a compassionate, client-centered focus and be able to readily switch tasks, sometimes to an urgent priority. Clients will rely on you to support them with appointments, completing documents, completing chores and attending program activities. Part of the small front of house team, you'll also liaise with and guide other services and trades, guests and deliveries. To be successful in the role, you're most likely to have experience in health & community services, accommodation services or supporting boarders in an educational setting.

Why Jarrah House?

At Jarrah House your work changes lives. We support and empower women experiencing drug and alcohol dependence to take back control of their life and start creating a better future for themselves and their children.

Our team feel the reward of working with women grappling to overcome one of the most difficult challenges anyone could face. You become part of their story, walking alongside them as they grow and build a life worth living.

Our skilled and compassionate healthcare professionals apply trauma-informed and evidence-based practices, offering each woman in treatment the opportunity to see that she has worth, that others care, and she has the power to make informed choices about her life.

Our comprehensive treatment programs include supervised & medicated withdrawal, individual and group therapy, access to support groups, education, workshops and range of activities aimed at improving relapse prevention skills.

We know this work isn't for everyone. You'll need to be resilient. But we also know your wellbeing matters and we work together as a team to help you grow and do your best work. Through our values of Respect, Excellence, Professionalism and Accountability, you can make a real difference to someone's life.

What We Do

Jarrah House is the residential rehabilitation location for the Women's Alcohol and Drug Advisory Centre Incorporated (WADAC), a Non-Government Organisation providing services in withdrawal management, rehabilitation and individual and group counselling, and services to improve the wellbeing and health outcomes of families and carers, and the people they support.

The voluntary admission Residential Rehabilitation Centre in South-East Sydney, Jarrah House, is a place of care and compassion for women experiencing drug and alcohol dependence. A 'women's only service', it is one of a small group of restricted-entry services and the only one in NSW providing in-house residential withdrawal management and Opioid Treatment Program (OTP) participation with dependent children also in residence.

Learn more about Jarrah House here

Selection Criteria:

To be considered for this role you will also need to;

• be competent in Microsoft Office applications and the basic functions (invoicing) of a finance application
• have the right to work in Australia
• have a current NSW Driver's License and willingness to drive for work
• be vaccinated for Covid-19 and Whooping Cough
• be willing to gain a National Police Check clearance and Working with Children Check clearance
• have a willingness to apply your skills to a variety of administrative projects and activities
• identify as a woman – we have an exemption from sections 25 and 51 of the Anti-Discrimination Act 1977 to advertise, designate and recruit women only in all positions that work directly with, or are in regular contact with clients.

Other information:

The role reports to the Chief Executive Officer and works Monday to Friday, 9:00am to 5pm including a 30-minute unpaid meal break. There is the opportunity to adjust hours slightly and work a 19-day month.

We have generous salary sacrifice arrangements and aim to look after the health and wellbeing of our team, please see information on the Careers page of our website.

We are committed to creating a workplace that reflects our values and building a workforce that reflects the diversity of our community and providing a working environment that embraces and values culture, diversity and inclusion.

If you are genuinely interested in the role you must provide a cover letter addressing the selection criteria along with your resume.

Applicants who do not provide a cover letter will be excluded from consideration.