Family and Friends Care Coordinator

2 days ago

Maroochydore QLD, Australia Open Minds Full time $40,000 - $90,000 per year

Support Carers. Strengthen Communities. Create Meaningful Change.

Empower family, friends, and significant others as they support loved ones through suicidal crisis. Your lived experience and compassion can make a real difference.

Why Join Us

At Open Minds, you'll be part of a supportive, trauma-informed team that values your lived experience and professional insight. You'll have access to training and development opportunities while working in a meaningful role that strengthens community wellbeing. If you're looking for a purpose-driven role where your contributions are recognised and valued, this is it.

  • Help carers feel supported, connected, and equipped to navigate complex challenges
  • Join a values-led organisation committed to person-centred and inclusive support
  • Enjoy structured professional development and career growth opportunities
  • Work in a collaborative team with a strong focus on wellbeing and flexibility

About the Role

We're looking for a Care Coordinator to support carers—family, friends, and significant others—of people who have experienced a suicidal crisis. Based in Maroochydore, this is a non-clinical, community-based role where you'll provide tailored psychosocial support and facilitate peer-led engagement. This is a fixed-term role until 30 June 2026, delivered as part of the Integrated Mental Health Program and funded by the Country to Coast PHN.

What You'll Be Doing

This role focuses on meaningful, person-centred engagement. You'll be the first point of contact for many carers, helping them feel heard, understood, and supported.

  • Conduct intake assessments and develop personalised support plans
  • Facilitate peer-led one-on-one and group support sessions, in-person or via telehealth
  • Deliver structured workshops to equip carers with practical tools and knowledge
  • Coordinate referrals across health, community, and social services
  • Monitor carer engagement, escalate safety concerns, and contribute to program reporting and improvement

What You'll Bring

Your lived experience and understanding of the carer journey are central to this role. We're looking for someone with a calm, empathetic presence and the ability to guide others through complex systems with care and confidence.

  • Lived experience supporting a loved one through suicidal crisis
  • Relevant qualifications (e.g. Social Work, Psychology, Counselling, Mental Health) or equivalent experience
  • Experience in care coordination, peer support, or carer-focused services
  • A strong understanding of trauma-informed, recovery-oriented, and culturally responsive practice
  • Confidence using digital tools and systems, and working both independently and as part of a team

Apply Now

If you're passionate about supporting carers and building stronger communities, we encourage you to apply.

Diversity is Strength. We encourage people from diverse ages, gender, identity, cultural backgrounds and experience including First nations peoples, Cultural and linguistically diverse, LGBTQIA+, lived/ peer, mental health experience, to apply for this position.

Open Minds acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.

Job Type: Part-time

Pay: $44.58 – $46.92 per hour

Benefits:

  • Salary packaging

Work Location: In person

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