The Way Back Program Care Coordinator

**About the Way Back Program**:
The Way Back (TWB) Program was first developed by Beyond Blue in 2014, a psychosocial service response to provide psychosocial support for people following suicide attempt or experiencing a suicide crisis. TWB Program is now delivered nationally across most states and territories in Australia.

**The opportunity**:
This exciting Care Coordinator position is currently open within The Way Back Program team located in the heart of Maroochydore CBD on beautiful Gubbi Gubbi country. In this role you will provide individualised practical psychosocial support to individuals and their families/carers referred to the service by the Hospital and Health services following a suicide attempt or experiencing a suicidal crisis. This is a full-time, max-term contract role ending on June 30, 2026. We welcome applicants from Gympie, with the flexibility to split time working part-time from both our Gympie and Maroochydore offices.

This service is focused on building personal connection, maintaining regular contact with the individual, and supporting them to connect with formal and informal support networks, including integration with relevant community services. Collaboration is key, especially in supporting the individual to address barriers they have identified as contributing to their stressors and distress. Additionally, you will strive to empower the individual by involving them in their recovery process and enhancing their awareness of available supports once they complete the 12-week program.

Responsibilities include:

- Provide non-clinical care and practical psychosocial support for individuals and their families referred to the service for the first 3 months following a suicide attempt or crisis.
- Engage with individuals referred to The Way Back, developing trust and supporting them in a culturally appropriate, trauma-informed, and professional manner.
- Work collaboratively with individuals to develop, implement, and review support plans, including a comprehensive assessment of needs and safety planning.
- Build and maintain strong relationships with the individual, their supports, service providers, hospitals, GPs, and health services.
- Participate in the collection and evaluation of data to monitor and report on program effectiveness.

**About you**:
You are passionate about fostering engagement with people who are in distress, service providers and the community and are skilled in the ability to develop individual safety plans. We are seeking welcoming, professional, and committed individuals, with the following attributes:

- Possess tertiary qualifications in Mental Health or Social Services related fields
- Demonstrate experience in mental health services.
- Exhibit a dedicated and passionate commitment to teamwork for positive change in the lives of individuals with severe mental illness.
- Showcase the ability to work both independently and collaboratively within a team, ensuring effective delivery of The Way Back service, with exceptional organisational skills.
- Exhibit a willingness to support complex clients dealing with a range of issues.

**Benefits include**:

- Joining a positive, inclusive, values-focused team culture.
- Building your professional network throughout Open Minds.
- Salary packing option (up to $15,899 tax free).
- Access to an Employee Assistance Program.

**If this sounds like you this is what you will need to get started**:

- Current open Driver Licence.
- Current Working with Children Check (Blue Card) or ability to hold one.
- Undergo a current and satisfactory Police Check.

We are seeking passionate and talented individuals aligned to our values to help us deliver on our purpose. Be part of an exciting time of growth and opportunity in an organisation that you can be proud of being a part of.

**About Open Minds Integrated Mental Health Services**

At Open Minds our values of Integrity, Curiosity, Together, People Centered and Respect are the foundation of our organisational culture. They shape everything we do from the care we provide to the collaborative environment we foster.

We have been a leading provider of mental health services to local communities for over 111 years, operating sites across NSW and QLD. Our services include:

- Headspace centres (for individuals aged 12-25)
- Medicare Mental Health (formerly Head to Health) centres and satellite sites (for adults)
- Universal aftercare services
- Psychosocial support programs
- Clinical Care Coordination

We are dedicated to collaborating with our health partners, stakeholders, local communities, and families to consistently deliver safe, high-quality, recovery-oriented care.
- Open Minds acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the