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Social Media Advisor

2 weeks ago

Sydney, New South Wales, Australia myCareer - NSW Government Full time $113,574 - $125,720

Social Media Advisor

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + superannuation

Employment Type: Temporary (until 30 June 2026), Full-Time

Location: Mckell Building (Haymarket, Sydney). We employ a hybrid working model.

  • Ensure a first-class social media experience for our customers, the people of NSW.
  • Work with a team passionate about customer experience and meaningful outcomes.
  • Handle various tasks: Produce engaging content, strategise and deploy effective paid activities and support customers with enquiries, requests and comments on social.

 About this role

The Department of Customer Service Cluster Social
Media team is responsible for the channel strategies, content publications,
paid activities and customer care of several social media assets owned by DCS
agencies, including Service NSW, NSW Fair Trading, SafeWork etc.

The Role

Our team is arranged into three streams: Social
Media Channels & Creative, Paid Tactics & Content or Customer Care.
Regardless of your specific area, we are a collaborative team where you will
get the opportunity to work, learn and develop within all our focus areas.

This
role sits in the Channels & Creative stream focussed on Service NSW and
Service NSW Business Bureau.

 Key responsibilities include:

  • Support the development of consistent and effective social media communication across
    the cluster social media channels.
  • Support channel management and organic activities.
  • Monitor and report on metrics to continuously improve social media performance.
  • Provide strategic oversight of channels and campaigns.
  • Assist in managing paid social media campaigns, including tracking expenses, building
    audiences, optimising performance and producing content.
  • Support engagement in social media discussion, and delegate or respond to audience
    requests/enquiries to create a two-way dialogue with the community.
  • Build strong stakeholder relationships to promote social media literacy across the
    cluster.

Essential Skills and Experience to be successful

  • Demonstrated
    expertise as an in-house or agency Social Media Operator or similar.
  • Strong
    stakeholder and relationship management skills, proven ability to work across
    multiple tasks, and desire to build healthy partnerships.
  • Proven
    track record of developing and implementing successful social media activities.
  • Experience
    in the delivery of reports.
  • Proficiency
    with common social networks and their content studios and ads managers.
  • Experience
    using CRM social media tools.
  • Marketing
    experience is desired.

How to Apply

Your application should include a cover letter of
no more than 2 pages and an up-to-date resume of no more than five pages that
details your skills and experience as relevant to this role.

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday 12 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process