FIH Team Leader NSW

Brief Description

• Full Time Parental Leave Cover from January 2026 to September 2026
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 7.1 - $121,475.39

About The Role
We are seeking a Team Leader who combines strong leadership with deep empathy—someone who can inspire and guide a dedicated, multidisciplinary team while maintaining the highest standards of service delivery across in-person and virtual settings.

As Team Leader, you will oversee a place-based team of Therapeutic Practitioners, Financial Wellbeing Coaches, and Counsellors delivering trauma-informed services to people recovering from financial abuse. You'll lead service delivery across high-need locations and virtual platforms, ensuring a cohesive, holistic response that improves the financial and emotional wellbeing of every client.

In 9 months, you will have the opportunity to shape a growing service and directly influence systemic change in the family violence recovery landscape. Skills in therapeutic coaching will be highly regarded.

Key Responsibilities

• Lead a multidisciplinary team to deliver trauma-informed, evidence-based services aligned with client goals and funding expectations
• Foster a collaborative, high-performance culture rooted in wellbeing, learning, and reflective practice
• Oversee day-to-day operations and ensure compliance with quality, safety, and reporting requirements
• Drive continuous improvement using client data, service outcomes, and sector trends
• Build strong partnerships with stakeholders, referral networks, and aligned organisations
• Manage team recruitment, supervision, performance development, and professional growth
• Support integrated client pathways by coordinating wraparound services that are culturally safe and trauma-informed
• Where needed, carry a small case load and model best-practice service delivery

About You
You are a strategic and compassionate leader with experience managing community services teams, particularly in family violence, financial counselling, or trauma recovery contexts. You're passionate about achieving quality outcomes and bringing your team along on the journey.

You Will Have

• Tertiary qualifications in Social Work, Psychology, Community Services, Financial Counselling/Capability or related fields
• Experience in therapeutic coaching will be highly regarded
• Demonstrated experience in a leadership role within community or social services
• In-depth understanding of the impact of family violence and financial abuse
• Skills in managing people, performance, recruitment, and reflective supervision
• Excellent relationship-building and communication skills
• Experience using client management systems and producing quality reports
• Strong organisational skills and ability to manage competing priorities
• A valid Driver's Licence

Benefits

• Salary packaging - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working arrangement with opportunity to wfh 1 day a week
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us
Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How To Apply
Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.

Applications are considered as they are received. APPLICATIONS CLOSE: 2nd November 2025
To view the position description click please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.
Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.