Knowledge Manager

2 weeks ago

Canberra n Capital Territory, Australia Talent Full time $80,000 - $120,000 per year

Knowledge Manager | ITIL, Knowledge-Centred Support (KCS), ICT Service Operations | Top-Secret | TSPV Cleared

  • Location:
    Canberra, ACT (Onsite)
  • Clearance:
    TSPV Security Clearance (Mandatory)
  • Contract Length
    : 12 months + 2 * 12 months extensions (Based on the Department' discretion)

About the position:

We are seeking an experienced and proactive Knowledge Manager to lead the uplift, governance, and continual improvement of enterprise knowledge management practices. This role will work closely with business areas, platform owners, and service teams to deliver high-quality, user-focused knowledge content that drives self-service, reduces support demand, and enables consistent customer outcomes.

The Knowledge Manager will own the strategic governance of enterprise knowledge bases, ensuring alignment to ITIL frameworks, KCS principles, and industry best practices.

Key responsibilities of the position:

  • Lead, govern, and mature the enterprise knowledge management framework aligned to ITIL.

  • Support business units in building, curating, and maintaining high-quality knowledge articles.

  • Ensure content accuracy, relevance, and usability with tailored audience-driven structures.

  • Establish governance processes covering lifecycle management, reviews, and archiving.

  • Analyse usage, gaps, and feedback to drive optimisation and self-service effectiveness.

  • Embed knowledge creation into operational processes across service and support teams.

  • Provide coaching, templates, and training to uplift capability across the enterprise.

  • Maintain a central knowledge roadmap and contribute to service improvement planning.

  • Champion knowledge-centred support (KCS) and foster a culture of sharing and reuse.

What we are looking for:

  • Demonstrated experience in knowledge management within ICT service or business operations environments

  • Strong understanding of ITIL Knowledge Management frameworks and best practices.

  • Proven ability to support diverse business teams in content creation and repository management.

  • Experience building governance models, review processes, and content lifecycle frameworks.

  • Analytical skills to assess knowledge effectiveness and deliver measurable improvements.

  • Ability to provide enterprise-wide strategic oversight while working autonomously.

  • Background in continuous improvement or service transformation initiatives.

Desirable skills & experience:

  • Familiarity with enterprise service management platforms (ServiceNow, JIRA Service Management, or equivalent)

  • Experience with knowledge-centred support (KCS) certifications or frameworks.

  • Exposure to large-scale government or enterprise ICT environments.

Why join our client?

  • Be the enterprise lead shaping knowledge strategy and uplift across a major organisation.

  • Contribute to service improvement initiatives with measurable impact on customer outcomes.

  • Join a collaborative environment that values continuous improvement and innovation.

To showcase your interest for the position, click on 'APPLY' on our website or for any further information, please contact Sanat Anmadwar on We look forward to seeing how your expertise can help us achieve excellence

  • Knowledge Manager

    2 weeks ago

    Canberra, n Capital Territory, Australia Green Light Worldwide Full time $100,000 - $120,000 per year

    Initial 12 month assignmentCanberra offices, onsite roleMinimum NV1 clearanceGreen Light are looking for a Knowledge Manger to work with one of the global Systems Integrator. The Knowledge Manager will be responsible for developing, implementing, maintaining and improving the framework and systems that deliver effective Knowledge Management for the entire...

  • Knowledge Manager

    2 weeks ago

    Canberra, n Capital Territory, Australia Vectiq Full time $80,000 - $120,000 per year

    Vectiq is seeking aKnowledge Managerto support a high-profile Federal Government department in Canberra. This is a key role responsible for leading enterprise-wide knowledge management initiatives, ensuring high-quality, user-focused content that delivers consistent customer outcomes.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence...

  • Knowledge Manager

    1 week ago

    Canberra, n Capital Territory, Australia Unisys Full time $90,000 - $120,000 per year

    What Success Looks Like In This RoleKey ResponsibilitiesOversees, facilitates and administers ITIL based service support. Manages and oversees service delivery through the effective implementation of Knowledge and Service Request practices. Participates in the management of Major Incidents. Coordinates client-facing resources and potentially client and...

  • Program Manager Knowledge and Insights

    1 week ago

    Canberra, n Capital Territory, Australia Bureau of Meteorology Full time $120,000 - $180,000 per year

    Information for applicantsThe role is ongoing and located in Brisbane, Melbourne or Canberra. Information about the position, including eligibility, selection criteria, and details on how to apply, is available on the Bureau of Meteorology's website Careers page atApplications close at 11:30pm AEST Thursday 23 September 2025Enquiries about the position can...

  • Knowledge Manager

    2 weeks ago

    Canberra, ACT, Australia Charterhouse Full time $90,000 - $120,000 per year

    We are representing a major federal program currently seeking a Knowledge Manager to drive the management, refinement, and sharing of knowledge across critical ICT service lines. This role sits at the heart of Service Management, ensuring knowledge is created, maintained, and leveraged effectively to improve performance, decision-making, and service...

  • Knowledge Manager

    4 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    Vectiq is seeking a Knowledge Manager to support a high-profile Federal Government department in Canberra. This is a key role responsible for leading enterprise-wide knowledge management initiatives, ensuring high-quality, user-focused content that delivers consistent customer outcomes.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence...

  • Knowledge Management

    2 weeks ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Knowledge Management**: - Contribute to preserving Australia's historical and cultural heritage - Manage the day to day operations of the Library's records management functions - Work in a supportive, flexible environment As a world leading library, the National Library of Australia...

  • Knowledge Manager

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time $90,000 - $120,000 per year

    What success looks like in this role: Key ResponsibilitiesOversees, facilitates and administers ITIL based service support. Manages and oversees service delivery through the effective implementation of Knowledge and Service Request practices. Participates in the management of Major Incidents. Coordinates client-facing resources and potentially client and...

  • Knowledge Management

    2 weeks ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL1 - Assistant Director, Knowledge Management**: - Opportunity to work at one of Australia's leading cultural institutions - Collaborate with stakeholders across the Library to drive adoption of modernised work practices - Shape the technologies that enable digital ways of working within the Library As a...

  • Manager

    2 weeks ago

    Canberra, n Capital Territory, Australia Vectiq Full time $90,000 - $120,000 per year

    Exciting Management Opportunities for TSPV-Cleared Professionals Location: Canberra (Onsite) Contract: 12 months + 2×12-month extensions or Permanent with Vectiq Clearance: Active TSPV requiredVectiq is seeking TSPV resources to fill multiple roles within a secure Federal Government department. These positions are ideal for professionals with ITIL...