Senior Technical Support Officer

1 day ago

Perth, Western Australia Hays Full time

About the job

We're Hiring: Senior Technical Support Officer

Location - Perth, WA

We are looking for an experienced
Senior Technical Support Officer
to join our team. The ideal candidate will bring strong expertise, problem-solving skills, and a collaborative mindset to help us build and maintain scalable data solutions.

Skills
- SCCM, Microsoft Intune, Windows 11 SOE rebuilds and rollouts

What We're Looking For:

The Senior Technical Officer must be able to fulfill the following role requirements:

  • System support services to all areas of regulatory and safety client infrastructure environment with a focus on full site admin in Microsoft System Centre Configuration Manager (SSCM) and Group Policy environments
  • Working on the regulatory and safety SCCM/Napalm environments, including packaging and upgrade/rollout of desktop fleet
  • Performing structured testing
  • Assisting the Problem Manager with root cause analysis and resolution of problem candidates.
  • Rebuild desktop fleet with regulatory and safety Windows 10 SOE as required
  • Competent troubleshooting skills; identifying & rectifying complex issues
  • Interact with experts from delivery teams regarding the requirements and technical direction
  • Document new environment as required
  • Interact and report to Coordinator Desktop Technologies and Provisioning on all outcomes and requirements.

The Successful Candidate must also possess the following technical skills and ability:

  • Strong SCCM experience (full site administration, packaging, rollouts)
  • Solid Intune experience
  • Group Policy
  • Windows 11 SOE rebuilds and rollouts
  • Strong software packaging skills
  • Strong troubleshooting, documentation and stakeholder management skills

About Us:

Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America. The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles.

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