Customer Service Officer

2 weeks ago

Toowoomba, Queensland, Australia Bilba Group Full time $45,000 - $135,000 per year

Join Toowoomba's newest and most exciting agricultural store

At Austral Ag, we're passionate about supporting Australia's agricultural community with high-quality products, expert advice, and friendly service. From stock water solutions to horticulture, animal health, feed, and fencing, we're more than just a store — we're partners in our customers' success.

As part of our growing team, you'll be the friendly voice and helpful hand that ensures our customers have an outstanding experience every time.


About the Role

We're looking for a Customer Service Officer who thrives on connection, problem-solving, and positivity. This role is about more than answering calls and emails — it's about being the ambassador of our brand, ensuring every interaction leaves customers smiling and supported.

You'll handle enquiries across phone, email, live chat, and social media, while building product knowledge that allows you to solve problems on the spot and add real value.


What You'll Be Doing
  • Delivering professional, empathetic, and upbeat customer service
  • Responding to calls, chats, emails, and social messages within set timeframes
  • Supporting customers with orders, returns, and product enquiries
  • Logging interactions in our CRM (Gorgias) and reporting customer insights
  • Becoming a go-to expert on Austral Ag's products and promotions
  • Helping customers resolve product returns quickly and efficiently
  • Supporting the Customer Service Manager with weekly wrap-ups and insights

What We're Looking For
  • A bubbly, confident communicator with outstanding written and verbal skills
  • Experience in customer service, eCommerce, or retail (CRM experience highly regarded – Gorgias, Shopify, PayPal)
  • Strong computer literacy across G-Suite & Microsoft Office
  • Resilience and professionalism when managing challenging conversations
  • Knowledge or interest in agriculture, horticulture, stock water, animal health, or feed & fencing is a big plus

Why Join Austral Ag?
  • Be part of an energetic and supportive team in a growing business
  • Work for a locally owned, independent Ag store with strong NT roots
  • Opportunities to develop your product knowledge and grow your career
  • Contribute to a business that values its people as much as its customers

Role Details
  • Location: 105 McDougall Street, Toowoomba, QLD
  • Employment Type: Full-time
  • Award Level: Clerks Private Sector Award – Level 3

If you're passionate about agriculture, customer service, and making a real impact in a growing business, we'd love to hear from you

Apply now and grow your career with Austral Ag

  • Customer Service Officer

    6 days ago

    Toowoomba, Queensland, Australia Wagner Industrial Services Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service OfficerThis role is working in our Toowoomba Steel Division for a motivated and experienced administration superstar to support the Sales, Service and Administration team.  There will be a strong focus on client service, administration and delivery allocation tasks.About the role:Full Time - Monday to FridayOverseeing reception, including...

  • Customer Service Officer

    4 weeks ago

    Toowoomba, Queensland, Australia BOQ Group Full time

    About The RoleDo you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock amazing career development in the banking industryAs the Customer...

  • Customer Service

    2 weeks ago

    Toowoomba, Queensland, Australia Kellys Distributors Full time $50,000 - $70,000 per year

    Customer Service & Logistics CoordinatorLocation:Sunnybank Hills, BrisbaneEmployment Type:Full-time, Office-basedKellys Distributors, a leading supplier and distributor, is seeking a proactive Customer Service & Logistics Coordinator to join our team at Sunnybank Hills. This office-based role is ideal for someone who is detail-oriented, enjoys...

  • Customer Service

    2 weeks ago

    Toowoomba, Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

    A Toowoomba building material supplier has a vacancy for a Customer Service Officer in our Internal / Trade Sales department. The company produces and distributes metal building products and associated accessories to the commercial and residential building industries and suppliers.  Products include but are not limited to Fencing, Flashings, Guttering,...

  • Customer Service

    2 weeks ago

    Toowoomba, Queensland, Australia Bilba Group Full time $45,000 - $60,000 per year

    Like working with people AND rolling up your sleeves?Austral Ag is Toowoomba's newest independent Ag store, specialising in stock water, animal health, horticulture, feed, fencing and more.With our origins in the Northern Territory, where we operate as Northern Stock Water in Cloncurry, Darwin and Katherine, Austral Ag is the newest branch of our...

  • Customer Service Representative

    4 days ago

    Toowoomba, Queensland, Australia Brickworks Building Products Full time $60,000 - $80,000 per year

    About The RoleReporting to the Customer Service Manager, you'll play a crucial role in supporting customers by handling service and sales inquiries related to our diverse range of Brickworks building products. Whether assisting internal or external customers, your focus will be on delivering an exceptional customer service experience. Additionally, you'll...

  • Customer Service Representative

    12 hours ago

    Toowoomba, Queensland, Australia PFD Food Services Full time $60,000 - $80,000 per year

    Great Team Environment and supportDiscounted food, travel, movie tickets, entertainment, gym memberships + moreEmployee Education Assistance to further develop your careerThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of...

  • Customer Service

    2 weeks ago

    Toowoomba, Queensland, Australia KENNARDS HIRE Full time $78,064 - $130,878 per year

    Customer Service / Driver - PermanentToowoombaContribute to an iconic brand with over 200 branches in AUS & NZDrive in a professional, organised environment with structured delivery routesHands-on experience with a wide range of equipment for varied daily tasks$78,064 salary package ($69,700 base salary + super) + profit share bonus + weekend allowanceWith...

  • Senior Customer Service Representative

    4 days ago

    Toowoomba, Queensland, Australia Despina Group Pty Ltd Full time $60,000 - $80,000 per year

    Part-Time Contract role with the view to renew and opportunity to progress to permanent for the right candidate.We are seeking a professional Senior Customer Service Representative to support the owner of an outlet under license of one of Australia's biggest retailers. This role is located in Pittsworth - approx 40km southwest from ToowoombaYou'll be part of...

  • Banking Services Officer

    2 weeks ago

    Toowoomba, Queensland, Australia Heritage and People's Choice Full time $70,000 - $95,000 per year

    About the role: Full time, permanent, hybrid role- based out of the Toowoomba head officeAre you passionate about delivering exceptional and tailored customer service while driving continuous improvement? Do you thrive in a fast-paced environment where your expertise makes a real difference? Are you a natural problem solver- looking to find the best solution...