Guest Service Agent

6 days ago

Tea Tree Gully, Australia Randstad - Industrial Full time $45,000 - $65,000 per year

Key Responsibilities:

  • Warmly welcome guests: Provide an exceptional first impression by offering a friendly, attentive greeting upon arrival.
  • Seamless check-in/check-out: Ensure a smooth and efficient check-in and check-out process, addressing any guest needs with a focus on their comfort and satisfaction.
  • Guest bookings and inquiries: Organise and confirm hotel bookings, proactively anticipating guest needs to ensure a personalised and memorable experience.
  • Communicate professionally: Respond to phone calls, emails, and other guest inquiries with courtesy, attentiveness, and efficiency.
  • Handle payments and transactions: Perform financial transactions accurately, ensuring a seamless experience for guests.
  • Resolve issues swiftly: Address and resolve any guest concerns promptly

What We're Looking For:

  • Experience in hospitality: Previous experience in a front office or reception role.
  • Exceptional communication skills: A natural ability to communicate with guests in a warm, professional manner.
  • Attention to detail: Strong organisational skills with the ability to multitask and thrive in a fast-paced environment.
  • Customer-focused mindset: A genuine passion for providing outstanding service and ensuring every guest has a memorable experience.
  • Flexible availability: Availability across multiple shifts on a 7 day roster.

Additional Requirements:

  • Responsible Service of Alcohol certificate (or willing to obtain).
  • Valid National Police Clearance (or willing to obtain).

If you're enthusiastic about creating memorable experiences and taking pride in delivering a memorable experience, we'd love to hear from you. Please submit your resume, along with details of your recent work experience and references.

For further information, please contact Steve at our Randstad Wayville office:

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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