Director of Customer Success

2 days ago

Melbourne, Victoria, Australia Halcyon Knights Full time $150,000 - $200,000 per year

We're partnering with a global software business in the tax and accounting space that's looking for a proven
Customer Success leader
to take ownership of retention, renewals, and customer lifecycle management across the APAC region.

In this role, you'll:

  • Lead and mentor a team of 15+ Customer Success professionals focused on renewals and subscription retention.
  • Develop and execute retention strategies, re-engaging lapsed customers and driving product adoption.
  • Collaborate cross-functionally with Product, Sales, Marketing, and Finance to enhance the customer journey.
  • Champion digital-first engagement and continuous improvement across customer success operations.
  • Monitor key metrics such as renewal rates, pipeline health, and customer satisfaction to inform strategy.

We're looking for:

  • 8+ years' experience in Customer Success, Retention, or Sales Leadership within SaaS or software.
  • A proven track record driving renewals and customer value in a complex, matrix environment.
  • Experience managing large teams and implementing process improvements.
  • Strong commercial acumen, data-driven mindset, and expertise in tools like Salesforce or Power BI.
  • A collaborative, customer-centric leader who thrives on driving change and impact.

If you're passionate about leading high-performing teams, improving retention outcomes, and elevating customer experience across APAC, this is an exceptional opportunity to make your mark.

To learn more or apply confidentially, please reach out or submit your CV today.

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