Expressions of Interest: Service Technician, Medical Devices

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Expressions of Interest

We are seeking expressions of interests for an experienced Service Technician to join our QLD Service Team. The successful candidate will be based in the Mackay region, QLD or surrounding areas.

As an Arjo Field Service Technician, you will apply your technical knowledge and service experience to troubleshoot, repair, and maintain Arjo equipment as well as a range of third-party items for Arjo customers within the broader aged care and acute care healthcare environments.  You will play an important role in ensuring our customer's equipment is functional and safe to use for caregivers and residents/patients. Your skills and positive can-do attitude will help empower movement for people facing mobility challenges and increase the quality of lives for our customer base.

The role will involve:

• Carry out maintenance, repairs and testing of Arjo's range of products patient handling equipment) as well as a range of related third-party equipment
• Conduct routine scheduled servicing; (Preventative) and breakdown support (Reactive)
• Promoting Arjo services and Service contracts to customers in Mackay QLD.
• Take a lead in pursuing regional business and work with any other technician based in Mackay to secure new business.
• Provide accurate and compliant reporting on equipment serviced and repaired in Arjo's data capture system. Ensuring jobs are completed month to month
• Maintain and report spare parts stock accurately in Arjo's service stocktake system.
• Maintain the safety and integrity of all serviced products in accordance with Company Policy.
• The Service Technician role may require further regional travel within QLD, to meet the needs of our large and growing customer base.

Skills and Experience:

• Relevant field service experience, preferably within the Healthcare or a service-related sector.
• Proven problem-solving ability and troubleshooting skills.
• Proven track record of providing exceptional customer service.
• Strong time management and planning skills with an ability to meet company performance targets/KPIs.
• A passion for delivering excellent customer service, be well presented, confident and exhibit sensitivity interacting with staff and clients in a range of healthcare environments. Driven to add value to a high performing team
• The ability to understand the customer's needs and provide appropriate solutions for mutual benefit.
• Demonstrated ability to operate small hand tools, power tools and test/inspection equipment.
• Computer literacy and iPad use familiarity will be advantageous.
• The ability to work without direct supervision yet within a team environment.
• A current QLD driver's licence (Class C) is essential.

What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

• Great Place to Work Certified – May 2025 and Best Place to Work in Healthcare and Social Assistance – Australia 2025.
• Company Van
• Paid Parental Leave Scheme
• Employee Assistance Program
• Access to Our Guiding Principles Reward and Recognition program
• Being part of a dynamic Market-leading service team and supplier of medical devices and solutions for people facing mobility challenges.
• Continuing education and career development plan
• Supportive Team Environment join a strong culture of inclusivity, mutual support, and shared values.

Compensation & Benefits

We offer a competitive remuneration, bonus plan and a company vehicle (van) is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career. Come and be a part of a positive culture service team

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, national police and a pre-employment medical check (including a drug & alcohol screening) prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your expression of interest