Claims Management Officer

ormaltextrun\>Create impact as a Claims Management Officer ormaltextrun\>RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG.ormaltextrun\> ormaltextrun\>Your RoleJoin a High-Performing Team in the Claims IndustryWe're on the lookout for multiple Claims Management Officers to join our dynamic, high-energy team based in Meanjin (Brisbane – Eight Mile Plains).If you're passionate about customer service and looking to build a long-term career, this is the opportunity for you. We offer a supportive environment with clear career progression and leadership development pathways. This is a permanent, full-time position with a fun and collaborative team. Enjoy the flexibility of hybrid working arrangements outside of onboarding and training periods.In this role, you will take end-to-end ownership of claims, including lodgement, for cases ranging from straightforward to moderately complex. You'll gain excellent exposure as you build and maintain strong working relationships with our partners to ensure a smooth and seamless claims experienceAt our core, we believe in investing in our people. You'll have access to training programs, mentorship, and professional development to help you grow and thrive.Work Hours & AvailabilityThis role operates on an 8.5-hour shift schedule, between 7:00 AM and 7:00 PM, Monday to Friday. Additionally, weekend availability is required from 8:30 AM to 5:30 PM.Start Date: November 3, 2025ormaltextrun\>About YouWe are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate:Strong customer service experience  Ability to work effectively both independently and as part of a teamStrong communication skills and a customer-centric mindset Confident communicator with a talent for navigating tough conversations with empathy and fairness.Thrives in fast-paced settings, managing high volumes of requests while staying organized and on taskProficiency in MS Office​Joining RACQ you'll have access to a raft of benefits from across the Group: Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leaveWork from home and many more flexibility options with myFlex  Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carersDedicated career growth programs, including the award-winning IAG Academy*employment type eligibility criteria applyormaltextrun\>About Us ormaltextrun\> As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.We're ready for you. Apply today.  Learn more about who IAG is here.