Claims Management Officer

2 weeks ago


Brisbane, Queensland, Australia IAG AUS Full time $60,000 - $90,000 per year

ormaltextrun\>Create impact as a Claims Management Officer

ormaltextrun\>RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG.

ormaltextrun\> 

ormaltextrun\>Your Role

Join a High-Performing Team in the Claims Industry

We're on the lookout for multiple Claims Management Officers to join our dynamic, high-energy team based in Meanjin (Brisbane – Eight Mile Plains).

If you're passionate about customer service and looking to build a long-term career, this is the opportunity for you. We offer a supportive environment with clear career progression and leadership development pathways.

 This is a permanent, full-time position with a fun and collaborative team. Enjoy the flexibility of hybrid working arrangements outside of onboarding and training periods.

In this role, you will take end-to-end ownership of claims, including lodgement, for cases ranging from straightforward to moderately complex. You'll gain excellent exposure as you build and maintain strong working relationships with our partners to ensure a smooth and seamless claims experience

At our core, we believe in investing in our people. You'll have access to training programs, mentorship, and professional development to help you grow and thrive.

Work Hours & Availability

This role operates on an 8.5-hour shift schedule, between 7:00 AM and 7:00 PM, Monday to Friday. Additionally, weekend availability is required from 8:30 AM to 5:30 PM.

Start Date: November 3, 2025

ormaltextrun\>About You

We are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate:

  • Strong customer service experience  
  • Ability to work effectively both independently and as part of a team
  • Strong communication skills and a customer-centric mindset 
  • Confident communicator with a talent for navigating tough conversations with empathy and fairness.
  • Thrives in fast-paced settings, managing high volumes of requests while staying organized and on task
  • Proficiency in MS Office

​Joining RACQ you'll have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Work from home and many more flexibility options with myFlex 
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
  • Dedicated career growth programs, including the award-winning IAG Academy

*employment type eligibility criteria apply

ormaltextrun\>About Us ormaltextrun\> 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today. 

Learn more about who IAG is here.


  • Claims Officer

    1 week ago


    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time $60,000 - $80,000 per year

    As a Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss...


  • Brisbane, Queensland, Australia IAG AUS Full time $60,000 - $90,000 per year

    Create impact as a Claims Management OfficerFrom September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.  YOUR...


  • Brisbane, Queensland, Australia IAG AUS Full time $60,000 - $90,000 per year

    •    Make a difference as a Claims Management Officer – MotorRACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term...


  • Brisbane, Queensland, Australia RACQ Full time $60,000 - $90,000 per year

    • Make a difference as a Claims Management Officer – MotorRACQhelps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic...


  • Brisbane, Queensland, Australia IAG AUS Full time $90,000 - $120,000 per year

    ormaltextrun\>Create impact as a Claims Management Officer - Property ormaltextrun\>RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began...


  • Brisbane, Queensland, Australia IAG AUS Full time $60,000 - $80,000 per year

    Create impact as a Temporary Claims Management Officer - Property RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term...


  • Brisbane, Queensland, Australia IAG Full time $104,000 - $130,878 per year

    Create impact as a Temporary Claims Management OfficerRACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic alliance...


  • Brisbane, Queensland, Australia Zurich Cover-More Full time $60,000 - $100,000 per year

    Job Type: Permanent - Full TimeLocation: Brisbane, QueenslandJob Category: Insurance & SuperannuationJob DescriptionAre you ready to grow your career in Insurance?Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are...


  • Brisbane, Queensland, Australia Allianz Full time $90,000 - $120,000 per year

    Claims and Quality Support Officer What you will be doing? Responsible for activities concerned with review and inspection to apply quality standards for operational claim processes and adjudication. Creates clear and accurate audit findings and recommendation in written audit processing status codes that provides feedback to examiners used in...


  • Brisbane, Queensland, Australia Allianz Partners Full time $80,000 - $120,000 per year

    Claims and Quality Support OfficerWhat you will be doing?Responsible for activities concerned with review and inspection to apply quality standards for operational claim processes and adjudication. Creates clear and accurate audit findings and recommendation in written audit processing status codes that provides feedback to examiners used in examiner score...