Case Manager

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, and Normanton.  We have numerous fixed term Case Manager positions till June 2026, within our Mt Isa team.  

Benefits you will enjoy

• SCHADS Level 4 Salary + Location Allowance $5,000 pa
• Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
• 5 Weeks Annual Leave + 17.5% leave loading
• Birthday Leave 
• Sign on bonus $200
• Above Award Payment $2,500 per annum
• Extensive support and investment in your Professional Development
• Fixed Full time until 30/06/2026
• Access to Sonder Wellbeing App

This position works directly with individuals, couples and families who are homeless or at risk of becoming homeless via a walk in and outreach case management model. The role provides a responsive outreach model to provide information, referral and advocacy support. Case Managers work with clients to address their crisis housing needs and link them to services to enhance their quality of life and status in the community through access to secure housing options.

Key Responsibilities Include:

❖ Case management support appropriate to the program target group and develop early intervention strategies to engage participants to achieve both program and individual goals.

❖ Undertake initial assessment to ensure program eligibility. Ensure ongoing assessments completed, in line with work instructions, utilising the Outcome Star tool to ensure participants identify their progress and barriers to achieving goals documented in support plans and at reviews.

❖ Ensure electronic data systems are utilised to record and maintain participants' personal information in accordance with service agreement/s, legislation and program policies and procedures.

❖ Contribute to the development and maintenance of relevant community partnerships via networking, actively promoting other stakeholders through referrals and promotion of Centacare NQ's programs.

❖ Attend and participate in meetings, professional supervision and professional development.

❖ Undertake outreach and community engagement activities as required.

❖ Program development and implementation including contribute to planning and provision of community education and support.

❖ Comply with legislation (including Workplace Health and Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management System requirements. 

• Degree level qualification in Social Work, Human Services or Behavioural Sciences
• OR
• Certificate level 4 or higher qualification in the community sector plus at least two years' experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral.
• Excellent written and verbal communication skills as well as strong analytical skills.
• Current open drivers licence.
• Current, and ability to retain, both a Working with Children Blue Card check and Disability services Yellow Card
• Evidence of your right to work in Australia.

• Experience in group facilitation.
• Experience working as part of a large and multi-disciplinary team.
• Willingness and ability to work outside normal office hours as determined by Manager of Homelessness Services, in accordance with the ACHCADS Award.
• Relevant experience in the Social or Community Service sectors or within a Not-For-Profit or Faith Based organisation.

Applying

If you are interested in applying for a position, please provide a brief cover letter outlining your experience relevant to this role along with a copy of your Resume. Only applicants that are shortlisted will be contacted.  

If you have not received any contact within 30 days of the commencement of this ad, unfortunately your application has been unsuccessful.  We wish you all the very best in your future applications.  

For any new recruitment ads, we encourage all applicants to go to our website "Work with Us" and setup your profile. W:

Enquiries relating to this position please contact during business hours