Case Manager

Introduction:

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, and Normanton.

Benefits you will enjoy

• SCHADS 4 Salary + Location Allowance $5,000 pa
• Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
• 5 Weeks Annual Leave + 17.5% leave loading
• Birthday Leave
• $200 sign on bonus (Pro-rata)
• Above Award Payment $2,500 pa (Pro-rata)
• Extensive support and investment in your Professional Development

Description:

This position provides an assertive outreach model to individuals and families who are homeless or at risk of becoming homeless. Provision of information, referral, advocacy support and linking participants to services to enhance their quality of life and status in the community through ensuring access to secure housing options. We have numerous fixed term Case Manager roles till June 2026 which may be extended.

Joining a values-driven, supportive and inclusive team, your duties will include:

• Case management support appropriate to the program target group and develop early intervention strategies to engage participants to achieve both program and individual goals.

Undertake initial assessment to ensure program eligibility. Ensure ongoing assessments completed, in line with work instructions, utilising the Outcome Star tool to ensure participants identify their progress and barriers to achieving goals documented in support plans and at reviews.

Ensure electronic data systems are utilised to record and maintain participants' personal information in accordance with service agreement/s, legislation and program policies and procedures.

Contribute to the development and maintenance of relevant community partnerships via networking, actively promoting other stakeholders through referrals and promotion of Centacare NQ's programs.

Attend and participate in meetings, professional supervision and professional development.

Undertake outreach and community engagement activities as required.

Program development and implementation including contribute to planning and provision of community education and support.

Comply with legislation (including Workplace Health and Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management System requirements.

Skills and Experiences:

To be successful in this role you will have:

• Degree level qualification in Social Work, Human Services or Behavioural Sciences OR Certificate level 4 or higher qualification in the community sector plus at least two years' experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral.
• Excellent written and verbal communication skills as well as strong analytical skills.
• A current Driver's Licence.
• Currently hold, and/or eligibility to obtain and maintain, both a Disability Worker Screening and a Working with Children Blue Card.

Desirable

• Experience in group facilitation.
• Experience working as part of a large and multi-disciplinary team.
• Willingness and ability to work outside normal office hours as determined by Manager or Coordinator of Homelessness Services, in accordance with the SCHADS Award.
• Relevant experience in the Social or Community Service sectors or within a Not-For-Profit or Faith Based organisation.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.