Service Manager

Primary DetailsTime Type: Full timeWorker Type: Employee

Please see more information about QBE careers here Careers

• Location: Brisbane

• Type: Permanent/full time

• Hybrid role, Happy to talk flexible working 

The opportunity 

At QBE it's not just what we do, but how we do it – we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. If you have insurance CTP claims experience and a passion for leading others this is the role for you 

Your new role

• Supervises the day-to-day activities of the assigned CTP claims unit and provides advice to team on claims management, policy guidelines and quality

• Initiate new ideas and concepts to support the development and delivery of the business plan for the business unit.

• Assist with the implementation and maintenance of claims management strategies and objectives

• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations

• Continuous business process improvement including process and cost efficiencies/synergies

• Setting reserves and authorizing payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements

• Handling of complaints and investigations of suspicious/fraudulent insurance claims

• Provide technical expertise and mentoring to assist the team development

About you

• Extensive people leadership experience in a general insurance claims environment

• Personal injury claims experience a must

• Excellent interpersonal and communication skills

• A natural relationship builder with solid negotiation, conflict resolution and people management skills

• Capacity for self-reflection and ability to work well in a team 

About QBE 

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.  

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.  

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen 

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance 

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest 

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• 18 weeks' gender-equal flexible leave for all new parents, including paid super 

• Voluntary super contributions and company matching 

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums 

• A range of discounts on insurance products, car hire, hotels, goods and services 

Rewards & Recognition 

We value our employee's experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program 

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards  

• 2021 LinkedIn Top Employer & HRD Employer of Choice 

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards 

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion 

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 

• Family Friendly Workplace accredited employer since 2021 

Apply now 

APPLY NOW and let's make it happen  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at  

Skills:

Business Process Improvements, Claims Administration, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Value Management, Emotional Awareness, Individual Resilience, Intentional collaboration, Managing performance, Mentorship, Personal Injury Claims, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 01/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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